Our client is looking for a detail-oriented and enthusiastic individual to join their IT support team out of their facility in Delaware City, NJ! This individual will be responsible for managing helpdesk requests recieved via phone and email, as well as ensure that support is provided in a timely, efficient manner. This is a full-time, long-term opportunity with a large oil and gas refinery within the area. 

Duties:

• Receive technical support calls and manage requests submitted via email
• Thoroughly document user requests and problem resolution activities in Footprints ticketing system
• Assist help desk team with deployment and configuration of computers, phones and printers
• Software installation and troubleshooting on desktops and laptops
• Create and modify documentation for internal procedures and user training
• Maintain asset tracking database
• Occasional on-call duties

Job Requirements:

• Two or four year degree in Computer Science, Information Technology or related field, or 2 years of relevant technical experience.
• Excellent written and verbal communication skills.
• Strong work ethic and ability to work independently.
• Experience in diagnosing and troubleshooting computer systems.
• Understanding of TCP/IP networking principles.
• Lift up to 50 lbs, with assistance, on occasion.
• Lift up to 20 lbs, unassisted on a regular basis

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.