Role:-                  Customer Service Advisor 

Based: -              Foleshill Enterprise Park, Coventry, CV6

Rate of pay:-      £13.79p/h  33 holidays
                           (25days 8BH – hourly rate equivalent to ££28,683)

Hours:                Mon – Fri:     8.30am - 5pm   
                           **Hybrid role once trained **  (Monday & Friday working from home)

Duration:           12-month plus contract

The Customer Service Advisor will work as part of a small friendly team of 6. The companies’ offices are open plan, providing a good working atmosphere and working relationships between departments.

The Customer Service Advisor's weekly duties will include:

• Answering approx.40 calls and emails per day
• Resolving customer issues with regards to orders
• Raising and progressing returns and invoice queries
• Dealing with root cause analysis and issue prevention.

Experience working in an office environment.

You will also require the following:

• Ability to multi-task
• The skill to deliver a first-class customer experience in a fast-paced customer-focused environment.
• Good IT skills
• Good attendance and timekeeping.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.