TEX- Front Office Manager- Advanced Technical Support

Mission:

Schneider Electric is seeking a TEX- Front Office Manager- Advanced Technical Support for the Greater India region. This position involves leading the root cause analysis process for customer quality issues for different SE product range.

As a Front Office Manager, you will act as a trusted advisor, and ensure prompt and dependable resolutions throughout the Root cause analysis Process for customer failed product and quality issues.

Key Responsibilities:

• Lead TEX - Technical Expert Assessment Process, overseeing end-to-end root cause analysis of customer failed products and product quality issues.

• Manage the logistics process of customer failed products from Greater India to various TEX Expert centers globally.

• Work with customers, account managers, CCC teams, CS&Q teams, and various levels of management to address and prevent issues that impact customers.

• Post RCA evaluation of RCA report with Internal Stakeholders and TEX Experts and further providing the RCA report to customers.

• Ensure proactive management of customer issues to eliminate dissatisfaction and uphold customer satisfaction.

• Establish and maintain a reliable process to resolve customer complaints swiftly and effectively.

• Escalate customer issues to the appropriate organization when necessary and support collaborative resolution in the best interest of the customer.

• Consistently analyze all customer issues to pinpoint key concerns and be prepared to conduct customer visits if issues escalate.

Core Competencies:

• Bachelor's/Graduation degree in engineering or related (Electrical / Electronic Engineering is preferable).

• At least 5 years' experience in quality / production / process engineer, project management or services of Electrical/Industrial Automation solution.

• Able to drive customer quality calls, understand customer technical issues and collaborate with different stakeholders to provide End to End root cause analysis of customer product quality issues.

• Schneider Process understanding, Fair understanding of services, logistics, supply chain.

• Customer Oriented mindset.

• Strong influence skill with global mindset

• Multicultural skill

• Should have strong problem-solving skills, exceptional communication abilities, and a collaborative mindset.

• Proficiency in Office 365 skill such as MS Excel / Word / Power Point

• Understanding on tools like SAP, Oracle will be a plus.

Strong Analytical skills to identify, evaluate and solve problems

Qualifications

TEX- Front Office Manager- Advanced Technical Support

Mission:

Schneider Electric is seeking a TEX- Front Office Manager- Advanced Technical Support for the Greater India region. This position involves leading the root cause analysis process for customer quality issues for different SE product range.

As a Front Office Manager, you will act as a trusted advisor, and ensure prompt and dependable resolutions throughout the Root cause analysis Process for customer failed product and quality issues.

Key Responsibilities:

• Lead TEX - Technical Expert Assessment Process, overseeing end-to-end root cause analysis of customer failed products and product quality issues.

• Manage the logistics process of customer failed products from Greater India to various TEX Expert centers globally.

• Work with customers, account managers, CCC teams, CS&Q teams, and various levels of management to address and prevent issues that impact customers.

• Post RCA evaluation of RCA report with Internal Stakeholders and TEX Experts and further providing the RCA report to customers.

• Ensure proactive management of customer issues to eliminate dissatisfaction and uphold customer satisfaction.

• Establish and maintain a reliable process to resolve customer complaints swiftly and effectively.

• Escalate customer issues to the appropriate organization when necessary and support collaborative resolution in the best interest of the customer.

• Consistently analyze all customer issues to pinpoint key concerns and be prepared to conduct customer visits if issues escalate.

Core Competencies:

• Bachelor's/Graduation degree in engineering or related (Electrical / Electronic Engineering is preferable).

• At least 5 years' experience in quality / production / process engineer, project management or services of Electrical/Industrial Automation solution.

• Able to drive customer quality calls, understand customer technical issues and collaborate with different stakeholders to provide End to End root cause analysis of customer product quality issues.

• Schneider Process understanding, Fair understanding of services, logistics, supply chain.

• Customer Oriented mindset.

• Strong influence skill with global mindset

• Multicultural skill

• Should have strong problem-solving skills, exceptional communication abilities, and a collaborative mindset.

• Proficiency in Office 365 skill such as MS Excel / Word / Power Point

• Understanding on tools like SAP, Oracle will be a plus.

Strong Analytical skills to identify, evaluate and solve problems

Schedule: Full-time
Req: 00941H