JOB DESCRIPTION

Note - This could be rotating between Montney and Surmont
Note- 14 Days On/14 Days Off (12HR Days)

In this position, you will be a team member on a cross-functional infrastructure operations team that supports the BC site. This role is unique and requires knowledge of mobility, desktop and Telecommunications.

Job Responsibilities:

• Maintain and build on Business Unit relationships by acting as IT liaison with Operations.
• Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
• Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
• Communicates directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer reported issues.
• Works independently to troubleshoot all support requests and follow escalation policies.
  Participates in testing, documentation, and implementation of assigned projects.
• Responsible for tracking hardware inventory for IT. Work with vendors to ensure the network cable is maintained and expanded as required
• Work with the TCOM team to support the Field Network Infrastructure and Well Pad Business Communications including the replacement of hardware

• Ability to troubleshoot complex network issues by navigating through peer-to-peer communication on the field network using packet captures. Ability to understand the network setup and to help troubleshoot any issues on the network
• Plan and communicate changes to the field network accurately and effectively and understand how those changes impact Oil & Gas operations.
• Assist the IT Automation team to manage Process Control Networks (PCN) that communicate via IT infrastructure that will stop Oil & Gas production if connections are lost.
• Work with IT Automation team to install, commission and troubleshoot process control network at the production facilities by providing connectivity for process control and data gathering.
• Monitor and provide metrics of network performance to BU Operations and IT leadership.

• Provide hands and eyes support for various wireless technologies: Point-to-point and point-to-multipoint microwave technologies, both licensed and unlicensed, 802.11 Wi-Fi, Land mobile radio systems (LMR), SCADA RTU's and PLC's, SCADA Data Collectorsthese and arrange for contractors to attend sites to resolve issues.

Qualifications:

• Intermediate level, typically 3-5 years of experience.
• Provides technical/functional and/or administrative support.
• General working knowledge of specific systems, terminology and procedures used within the department.
• Performs routine tasks.
  Able to solve problems and make basic decisions.
• Understand basic Oil & Gas operations is a plus

Behaviors:

• Takes accountability.
• Leads change.
• Communicates effectively