Launch innovations in nearly every commercial and defense aircraft platform

Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities

• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure Right and Fast Delivery

MUST HAVE

• Bachelor's degree in engineering or related discipline.
• In lieu of degree, 5 years of T55 or directly related other gas turbine engine model experience or 10 years aviation maintenance experience.
• Proficiency in blueprint and technical manual interpretation.
• Proficiency in using component design and test data, evaluate components for damage and serviceability, component rejection criteria for service revealed difficulties, and for repair/modification of equipment and components.
• Basic mechanical aptitude and ability to oversee limited engine repairs (LRU replacement and borescope).
• Be able to provide technical instructions for depot personnel and, as required, assist in interpretation of the overhaul manuals. Also, able to facilitate troubleshooting and maintenance of equipment and special tools used in support of T55.
• Ability to work with customers at levels ranging from shop floor mechanics to senior leadership in the investigation, reporting, and resolution of issues.
• Ability to establish credibility and maintain strong personal relationships with customer contacts based on knowledge and personal integrity. Strong customer focus and service orientation.
• Have sufficient technical capabilities to provide and measure continuous improvement in an environment where the customer has limited experience with the product.

WE VALUE

• Analytical skills to elicit and diagnose relevant data for technical definition and resolution.
• Ability to work independently with minimal supervision.
• Strong problem-solving, interpersonal, and teamwork skills.
• Utilize time management skills to manage conflicting priorities.
• Exhibit sound independent judgment in assessing and resolving complex technical and operational problems.
• Ability to work as a team member with other members of the Customer Team to drive customer satisfaction and business growth objectives.
• Strong written and verbal communication skills.
• Proficiency with computers and MS Office suite of software packages.
• Six Sigma Greenbelt certification.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Additional Information

• JOB ID: req472955
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1000
• Requisition Type: Pipeline Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt