The Technical Support Engineer act as point of contact from customers to handle the issues and challenges, collaborate with internal team members to accelerate the progress to resolution. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure we are ready to support new Products and Systems.

We encourage your application for this opportunity!

In this Role, Your Responsibilities Will Be:

• Assist customers in solving engineering/scientific challenges by solving technical issues
  • Probe, replicate and tackle customers' technical issues at NI office or onsite
  • Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in customer satisfaction survey)
  • Achieve and continuously develop on proficiency in NI offerings and customer's application
  • Strong ownership and work towards customer success
  • Eye for business to apply technical responsibilities into demand generation
• Provide effortless technical support via digital channel
  • Collections and documents knowledge to enable self-service resolution. Adopt and apply the latest Knowledge-Centered Service (KCS) methodology on every customer engagement.
  • Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support
• Accelerate customers' business by encouraging team proficiency of NI products within customer organization
  • Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise.
  • Educates customers through technical support engagements. Guide customers through basic product startup, application solving, and/or maintenance of solutions.
  • Advocates for the customer experience within the company
• Continuously lead peers as NI products, platform and systems, by acquiring in-depth technical expertise
  • Serves Sales, Support and Services organization as the point of escalation for technical issues related to NI products
  • Co-work with R&D in solving complex issues, identify design or manufacturing issues and come up with the best possible resolution or workaround

Who You Are:

You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals optimally. You build and delivers solutions that meet customer expectations.

For This Role, You Will Need:

• Proficiency in English
• Bachelor of Engineering or Computer Science required;
• Strong interpersonal communication and soft skills
• Strong problem-solving skills, curious, motivated to learned and excited with new technologies
• Required to be working in NI office
• Fresh graduate is encouraged to apply
• German or French Knowledge (preferred but not required)

Preferred Qualifications that Set You Apart:

• Bachelor's or equivalent experience in Electrical Engineering, Computer Engineering, or Computer Science.
• Experience in Customer-Facing roles
• Knowledge in LabVIEW, NI TestStand and NI software and hardware.

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.