Drilling Solutions Engineer
NOV
EngineeringJob category
EngineeringJOB DESCRIPTION
Primary Job Responsibilities:
Education and Experience:
Primary Job Responsibilities:
- Maintain good working relationships with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
- Deliver technology presentations and training sessions with the customer when necessary.
- Customer visits, client offices, field site support, and intercompany travel as required throughout the assigned area.
- Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
- Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.
- Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
- Responsible for creating technical evaluations and product recommendations that help maximize the sales and profitability of assigned areas.
- Support sales in achieving internal sales KPIs and metrics.
- Review customer orders and match them against the drilling application needs, and make competent technical and commercial evaluations of the customer's order and relevant specifications.
- Support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.
- Create Application Maps/Study for the applications in your area
- Create and maintain a product offering map for the assigned area - history of development for a specific product
- Capture tool performance data from ongoing jobs for database entry and prepare to present customer-run reports and run performance summaries.
- Develop case histories and outstanding run reports for internal and external use
- Create dull forensics reports for all required runs in the area
- Create incident reports analysis according to the QMS system
- Take the lead in the technical justification of the product development process for the new design according to product development process standards
- Support sales in the development of the correct technical response to the client, and identifying new products for the area
- Provide support to the product life cycle progress for the assigned projects in your area
Education and Experience:
- Bachelor's Degree in Engineering
- A minimum of 5 years of oilfield-related experience is preferred
JOB SUMMARY
Drilling Solutions EngineerNOV
Casper
5 days ago
N/A
Full-time