Join a team recognized for leadership, innovation and diversity

Advanced Field ServiceEngineer

Location: Chile

Who Are We?

Honeywell Internationalis a $40 billion diversified Fortune 100 leader with more than 131,000
employees in 100countries around the world. We invent and manufacture technologies that
address some of theworld's toughest challenges linked to global macro trends like energy
efficiency, clean energygeneration, safety and security, globalization, and customer productivity.

The Aerospace TechnicalSupport Organization, ATS, responds to customer technical inquiries 24
hours a day, 7 days aweek. The organization responds to issues globally and across all aerospace
products and systems.All team members provide their support for customer satisfaction and added
value to Honeywell byensuring that the required customer, product, and system support exists for
timely issue resolution.

What Are We Looking For?

An exciting opportunityhas become available for an experienced and highly skilled individual to join
our Americas FSE team asan Advanced Field Service Engineer role where you will provide value to
our assigned AirlineCustomers by driving satisfaction and effortless experience. You willinvestigate
and resolve technicalissues primarily serving the Airline Aviation customers. You will provide
mechanical andelectrical technical support remotely as a member of our Aerospace Technical
Support global network.This could be in the form of telephone, email, onsite visits, and HUB
support as needed. Youwill also develop customer relationships to fully understand and support
their technical supportneeds. You will drive organizational knowledge by capturing and sharing
knowledge gained duringissue resolution process.

Key Responsibilities

• Being single point ofcontact/customer focal of assigned Airline Customers for Honeywell
  mechanical andelectrical product and/or system technical issues.
• The Advanced FieldService Engineer support person shall be knowledgeable on all
  HoneywellMechanical/Electrical product/systems installed on the various platforms
  including workingknowledge of aircraft components and systems as required by the assignment.
• Provide directtroubleshooting assistance to the assigned Airline Customers and respondingreal-time
  to customer technicalinquiries via phone/email and on-site presence, as necessary.
• You must havesubstantial Air Transport and Regional (ATR) experience, and knowledge.
• Participate withBusiness Units to provide input regarding the planned effort to develop anddeploy
  the support requirementsfor the Product, System and Services.
• Routing and escalationof technical and business issues within the support organization.
• Strong time managementskills with the ability to manage conflicting priorities. Exhibits soundindependent
  judgment in assessingpriorities, needs and problem resolution.
• Manage and documentcustomer communications via SFDC and own case closure.
• Routing and escalationof technical issues within the support organization.
• Analyze technicalissues and determine corrective action plan
• Become prime Honeywellcontact with Customer with regards to product reliability
  and maintainability forin-service aircraft.
• Provide frequent(daily & weekly) updates on customer issues and RAIL to leadership tocollaborate
  across the internalfunctions and generate solutions to customers.
• Attend daily customermeetings.
• Ensure positiveHoneywell image.
• Interact effectivelyunder established MOS.
• Report imminent AOGand significant issues affecting dispatch or by customer request to ATS.
• Provide on-site fieldservice support by deploying to customer aircraft locations
  to resolve complextechnical issues as required.
• Build relationshipswith assigned Airline Customers with periodic visits regularly scheduled
  calls and face-to-facequarterly visits/meetings at assigned Airline Customers locations.
• Support ATS (Hub) onnetwork responding to CASES from customers.
• Strongcustomer-centric mindset.
• Provide AOG andon-wing support, both routine and emergency
• Ability to proactivelyevaluate circumstances and drive resolution of issues.
• Participate in weeklyCCT/CBM meetings and quarterly review sessions with the customer."
• Maintain ownership oftechnical issue through closure.
• Participate activelyin technical expert teams.
• Contribute toknowledge management of technical issues for easy re-use.
• Provide significantcollaboration and coaching to peers, based on knowledge and expertise.
• Participate in projectteams: product/technical related, process related, organizational related.
• You will have a degreeor strong proven experience in avionics and mechanical/aviation/aerospace.
• You must have previousand considerable experience within the maintenance and troubleshooting of
  avionic/mechanicalproducts.
• Previous experiencetroubleshooting various APU's such as 131-9A/9B, 331-350 and, 331-500 models,
  aircraft mechanicalsystems such as environmental control systems, cabin pressure control,
  oil systems, bleed air,hydraulic, pneumatic systems, thrust reversers, Wheels and Brakes,
  actuators, valves, airturbine starters, sensors, and switches.
• Will be required, onoccasion to work off-hours, on weekends, and/or holidays in support of
  assigned AirlineCustomer operation.

Basic Qualifications

• Bachelor's degree inengineering or related technical fields or 10 years of experience in lieu ofdegree
  Minimum.
• 10 years of experiencetroubleshooting Avionics and Mechanical systems on business, commercial,
  and/or militaryaircraft.
• Minimum 5 years'customer facing support experience and/or products.
• Airframe andPowerplant (A&P) license or equivalent desired.

AdditionalQualifications

• Airline experience orknowledge would be desirable.
• Utilization ofAccelerator and tools to streamline work processes.
• Ability to workindependently with little supervision
• Ability to thinkclearly and remain professional under stress induced and time pressuresituations.
• Strong written andverbal communication skills.
• Microsoft officeskills (Excel, Word, PPT, Outlook, Teams)
• Saleforce.com (SFDC),NICE InContact, Team Center.
• Ability to takedecisions under pressure, adaptability to change and strong analytical skills.
• Aerospace businessacumen.
• Ability to proactivelyevaluate circumstances and drive resolution of issues.
• Ability to develop andcontinuously improve processes.

Additional Information

• JOB ID: HRD253519
• Category: Customer Experience
• Location: Avenida el Bosque Norte 500 Piso 8,Santiago,REGION METROPOLITANA,750-0007,Chile
• Nonexempt

Global (ALL)