Senior Field Service Engineer

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This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is #Onsite This role is contributing to the Service business in Zagreb. You will be mainly accountable for: • Performing service tasks such as installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.) for LW and MV products. • Managing online technical support for customers, sales team and partners. • Performing service works according to ABB's technical, commercial and health & safety standards. • Preparing the service reports and records needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. • Planning, coordinating, leading and directing activities for self and team to maximize productivity, utilization and profitability. • Understanding customer and market dynamics and implementing strategy consistent with ABB objectives. • Reaching out to customers to grow service opportunities & suggest recommendations to improve the customer's operations and eliminate pain points. You will join a high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor's Degree in electrical engineering or High School technical Diploma
• You are highly skilled in working with MV & LV equipments
• Ability to demonstrate your experience in in servicing, maintaining, commissioning and repairing of MV & LV Equipment with a minimum of 5 years of experience in field service activities.
• Possess an enhanced knowledge of MS Office platforms
• You are captivated by leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
• You are at ease communicating in Croatian and English
• You hold current driving license valid in Croatia to be able to travel to domestic and/or international sites

What's in it for you?

• Enjoy a supportive and solution driven team environment
• Learn from highly experienced, genuine, and caring colleagues - people who are committed to helping you achieve your personal and professional goals.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory