JOB DESCRIPTION

NOV is now hiring a dedicated Drilling Solutions Engineer to join our Reedhycalog team in Mumbai, India. This customer-facing engineering role involves identifying new opportunities, expanding product development, and maximizing profitability for our accounts.

Primary Responsibilities:

Customer Service:

• Maintain good working relationship with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
• Deliver technology presentations and training sessions with the customer when necessary.
• Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area.
• Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
• Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.

Sales Support:

• Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
• Responsible for creating technical evaluations and product recommendations that help maximize the sales and profitability of assigned areas.
• Support sales in achieving internal sales KPIs and metrics.
• Review customer orders and match them against the drilling application needs, and make competent technical and commercial evaluations of the customer's order and relevant specifications.
• Provide support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.

Reporting:

• Create Application Maps / Study for the applications in your area
• Create and maintain a product offering map for the assigned area - history of development for a specific product
• Capture tool performance data from ongoing jobs for data base entry and prepare to present customer-run reports and run performance summaries.
• Develop case histories and outstanding run reports for internal and external use
• Create dull forensics reports for all required runs in the area
• Create incident reports analysis according to the QMS system
• Proactively initiate bit design iteration proposals to boost the performance of existing products and create new products as per market demand in a cost-efficient way
• Gathering of competitor's tool performance data.

Operations:

• Adhere to, promote and maintain the company's Safety and Quality standards
• Support field operations when required
• Participate in the department's knowledge development and sharing activities including mentoring of junior team members

Product Development:

• Take the lead in the technical justification of the product development process for a new design according to product development process standards
• support sales in the development of the correct technical response to the client, and identifying new products for the area
• Provide support to the product life cycle progress for the assigned projects in your area

Quality System:

• Participate in the ReedHycalog Quality Management System: Take the lead and support in all quality incidents in relation to your assigned area according to the QMS standards.
• Provide feedback on product performance trends for product reliability and quality improvement.

Qualifications & Experience

• Education & Experience
  • Bachelor's degree in engineering (Mechanical/Petroleum - preferred)
  • Minimum 03 years of work experience in similar position
  • Excellent presentation and communications skills
  • In-depth knowledge about drill-bits and drilling operations.
  • Knowledge about coring and bore-hole is preferred
• Strategic
  • An exceptional ability to understand, evaluate, and apply technical information.
  • Has solutions and suggestions that are effective in addressing the problem at hand.
• Operating
  • Able to apportion time effectively to complete tasks.
  • Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
  • Quick learner
  • Presentation skills
• Organizational
  • Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective.
  • Confident and professional when representing the company in person and in writing.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.