About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth - now looking for our next star - a passionate Field Service Engineer. This position reports to Field Service Supervisor and will work out of our Ashland, Virginia site.

As Field Service Engineer within the Field Service team, you will be involved in providing in-field support for installation, troubleshooting, and maintenance; performing product commissioning at boat builders; and delivering comprehensive training to dealers and OEM builders.

General Responsibilities

• Provide on-site technical assistance for the installation, troubleshooting, and maintenance of marine HVAC systems to ensure optimal performance and customer satisfaction.
• Conduct product commissioning, including system tuning and on-water trials, at boat builder locations to verify and optimize HVAC system functionality.
• Develop and deliver training programs to dealers and OEM builders, enhancing their technical knowledge and proficiency with Dometic HVAC products.
• Work closely with the sales team to provide technical expertise during the sales process, assist in equipment sizing, and develop HVAC build materials.
• Assist the design engineering team in testing and validating new products through functional and field trials, providing valuable feedback for product improvement.
• Support marketing and sales efforts by preparing for and participating in boat shows, trade events, and customer demonstrations, showcasing Dometic's HVAC solutions.
• Assist quality management in processing warranty claims, documenting service activities, and ensuring efficient issue resolution to maintain high customer satisfaction.
• Stay informed about new product developments, technical specifications, and service policies to provide accurate and up-to-date support to customers and partners.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

SKILLS & REQUIREMENTS

The ideal candidate for this role will bring demonstrated success in (operational/engineering/manufacturing/etc.) environment. Additionally, they will have acquired the following qualifications and experiences:

• Bachelor's degree in engineering or equivalent field experience required.
• Minimum of 3 years of experience in marine HVAC systems or a related field.
• Strong technical background in HVAC systems, including installation, maintenance, and troubleshooting.
• Excellent communication and customer service skills, with the ability to convey technical information clearly.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Ability to work independently and manage time effectively in a field-based role.
• Willingness to travel to various locations, including boat builders and dealer sites.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel to support customers and field activities.
• Ability to work well independently and as part of a strong team
• Excellent verbal and written communication skills in English

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.