GBS Process Automation Engineer

Join ENGIE Mexico and be a protagonist in the energy transition!

At ENGIE, we have a clear mission: to accelerate the transition towards a more sustainable and carbon-neutral future. With a presence in 31 countries and a team of over 97,000 employees, we work every day to combat global warming and reduce greenhouse gas emissions by driving innovative and sustainable solutions.

In Mexico, we have 27 years of experience. Our four Business Units allow us to supply more than 3.5 million people, generating over 20,000 direct and indirect jobs. Here, your voice counts. We believe in the power of ideas, collaboration, and the strength of mutual trust. If you are looking for a place where you can grow, make an impact, and see your ideas transform the world, this is your moment!

Ready to be part of the change?

Role Objective:

Lead and drive automation initiatives by partnering with the GBS service lines to identify opportunities, design, and develop innovative low/no-code solutions to reduce manual activities. Manage and oversee automation projects to ensure timely delivery and sustainable results. Document processes meticulously and champion agile methodologies to foster continuous improvement and adaptability.

Requirements:

RESPONSABILITIES AND JOB FUNCTIONS

1. Collaboration: Partner with service lines and BPOs to identify business needs and conduct process deep dives to uncover improvement opportunities.
2. Internal Advisor: Serve as an internal advisor on potential solutions that drive efficiency, coordinating validation with the global team (Automation CoE and GPOs).
3. Process Reengineering: Lead solution feasibility assessments, value case development, qualification, and implementation plan definition.
4. Agile Implementation: Develop and execute implementation plans using Agile methodology to prioritize workload, measuring benefits, impact/effort, and return on investment.
5. Automation Design: Design automation solutions and to-be process flows.
6. Automation Development: Implement solutions using low/no-code technologies (e.g., Power Apps, Power Automate, AI Builder, Power BI, Virtual Agent, Copilot).
7. Project Management: Manage automation projects with external developers (IT, Automation CoE, Vendors), tracking, monitoring, and reporting on project status to ensure timely completion and compliance with expected results.
8. Sustainability: Lead testing and value realization control to ensure sustainable results.
9. Documentation: Support the creation of standard operating procedures for implemented projects.
10. Communication: Create and share use case success stories.
11. Benchmarking: Benchmark use cases and new technologies to stay ahead of industry trends.
12. Quick Wins: Implement quick improvements to drive immediate benefits.

EDUCATIONAL BACKGROUND

• Bachelor's degree in Engineering, Business Administration, IT/Systems, etc.
• Microsoft Power Platform Developer Certification (desirable)
• 2+ years of experience in process automation
• Experience in the Shared Service Center environment is a plu
• Advanced English

Technical Skills

• Process Management and Improvement: Proven experience in process mapping/design, problem-solving and automation projects
• Process Automation: Proficient with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Virtual Agent, AI Builder) and Winshuttle development
• Project Management Skills
• Demonstrate ability to understand complex business needs and align them to the strategic transformation stakes for the business
• Stays informed about emerging trends and technologies in the automation space and facilitates knowledge sharing across GBS.

Soft Skills

• Communication: Excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders clearly and concisely.
• Teamwork: Strong ability to work collaboratively in a diverse, international team. Adaptable to different working styles and cultures.
• Problem-Solving: High analytical and problem-solving abilities. Capability to think critically and troubleshoot issues effectively under pressure.
• Customer Focus: Strong customer service orientation. Commitment to understanding and meeting the needs of internal clients.
• Time Management: Efficient time management and multitasking skills. Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Adaptability: Flexible and able to adapt to changing circumstances and requirements. Eager to learn and stay updated with new technologies and processes.

Our Commitment to Diversity and Inclusion: At ENGIE, we promote an environment where you feel free to give your best. We value diversity and it is one of our priorities. We are committed to offering equal opportunities, focusing on your skills and career path. Here, everyone is welcome, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.

Join ENGIE and together, as Transition Makers, let's transform the world into a more sustainable place!

Join ENGIE and together, as Transition Makers, let's transform the world into a more sustainable place!