Senior Field Service Engineer - Robotics & Discrete Automation

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Advertised dates 19/03-19/04.

This position reports to

Service Manager

Your role and responsibilities

ABB is currently seeking an experienced Senior Field Service Engineer to join the Robotics and Discrete Automation Division, located in Notting Hill Victoria. In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. You will be mainly accountable for: • Contributing to customer satisfaction by planning and executing service work as per customer order and expectations. • Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. • Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams. • Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role

• Electrical Trade or Electrical, Mechanical or Mechatronic Engineer qualifications
• 5-10 years' work experience in a similar field within a service environment
• Must-have skills include proficiency in Microsoft Office suite, excellent communication abilities, and a practical, hands-on approach.
• Preferred skills for the job include having an Electrical License, experience with Robotics (especially ABB), and knowledge/experience in RAPID programming.

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics If you're ready to make an impact and work on exciting projects, apply now and be part of our innovative journey!