Job Description Summary

We are seeking a driven and talented individual to serve as a Field Service Engineer supporting customer requirements as it relates to all resources and logistics required to perform services and maintenance activities on customers' site/property on our metallic additive systems. Join us at Colibrium Additive and be part of a team that is shaping the future of additive manufacturing! This is your opportunity to make a difference and grow your career in an exciting and innovative field. Apply now and take the next step in your professional journey!

About Colibrium Additive: Colibrium Additive, a GE Aerospace company, is a leader in the field of metallic additive manufacturing. We specialize in 3D metal printing systems, providing innovative solutions and services to our customers. Our commitment to quality, safety, and customer satisfaction drives our success and growth in the industry.

Location: Hamburg area, Germany.

Job Description

Roles and Responsibilities:

• You will Be the Expert: Install, maintain, and service our state-of-the-art 3D metal printing systems (Laser Machines), ensuring they operate at peak performance.
• Document and Manage: Accurately document service requirements and manage customer cases using our advanced service CRM, keeping everything organized and efficient.
• You will be the Customer Champion: Provide exceptional support to our customers, helping them maximize the application of our 3D metal printing systems.
• On-the-Go Problem Solver: Conduct emergency visits and preventive maintenance, ensuring our customers' systems are always running smoothly.
• Quality Guardian: Perform direct operations systems checks and execute tasks within a well-defined operations framework, maintaining the highest standards.
• Feedback Provider: Offer valuable feedback on quality deviations from machine installations and operations, contributing to continuous improvement.
• Relationship Builder: Build strong, lasting relationships with customers, delivering solutions that exceed their expectations and ensure their satisfaction.
• Adapt and Thrive: Adapt your approach and demeanor in real-time to match the shifting demands of different situations, showcasing your flexibility and problem-solving skills.
• Own Your Work: Take accountability for the quality of your work, demonstrating your commitment to excellence.

Required Qualifications:

• Experience in Services & Field Services, showcasing your ability to handle the job's demands.
• Trained electrical or mechanical engineering technician with a technical high school diploma or similar.
• Available to travel (>80%), embracing the opportunity to explore and support customers in Germany, EMEA and World Wide if necessary.
• EU Work Permit.
• Fluent German language skills.
• Must live or willing to relocate near Hamburg area.

Benefits of Working for Colibrium Additive:

• Competitive salary and benefits package
• Work with cutting-edge technology in the additive manufacturing industry
• Collaborative and inclusive work environment
• Commitment to employee safety and well-being

Colibrium Additive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are passionate about technology and customer service, and meet the qualifications listed above, we encourage you to apply.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position