Senior Execution & Technical Support Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. Each day, you will support more complex technical support cases. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations. The work model for the role is: #LI-Hybrid This role is contributing to the Marine and Ports Service in Spain and Portugal. You will be mainly accountable for: • Support the Customer activities both onsite and remote • Participate in commissioning and service activities in different projects • Manage service agreements with our key customer both in Spain and Portugal • Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes. • Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform. • Preparing all documents and customer reports to be acknowledged by the customer representative. • Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility. You will join a multidisciplinary team, where you will be able to thrive.

Qualifications for the role

• You enjoy working with customers and support them and your team to solve problems in daily activities.
• Ability to demonstrate your knowledge in Azipod, rotating machines and frequency converters with at least five years of experience.
• Possess an enhanced knowledge of technical support, problem solving and customer focus.
• Degree in Electrical. Mechanical or similar engineering
• You are at ease communicating in Spanish and English. Portuguese would be a plus.
• You hold current valid car driving license and valid Spanish work permit.

What's in it for you?

• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
• Join an undiscussed market leader, a strong brand that markets high quality products
• Feel empowered: take ownership and drive exciting results in your scope of action

Benefits

• Flexible work practices
• Meal allowance
• Company mobile phone
• Learning & development offering
• Employee Share Acquisition Plan

More about us

At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory