Job Summary

We are looking for a Lifecycle Services Sr Engineer/Asst. Manager with a broad experience within process industry and automation projects to cover the following categories: Implementing Service Contracts of Ovation Control System and Industrial Software Solutions. Reporting to the Service Leader, you will look after all Service execution activities of designated install base customers covering Southern region and Sri Lanka, to achieve the agreed sales revenue for the designated product lines and solutions. If you consider yourself an outstanding talent, with a confirmed technical knowledge and this sounds like an exciting opportunity to you! Then do not hesitate to submit your application. You will partner with Lifecycle Services organization of Power & Water Solution business unit.

In This Role, Your Responsibilities Will Be:

Functional Expertise

• Hold detailed knowledge of DCS, PLC, Asset Management system, RTU, SCADA and having prior knowledge of Service/ Installation & Commissioning.
• Power plant automation concepts and appropriate interpretation of requirements
• Owning of Induvial booking /Regions POR/ Target.
• Responsible for Installed Base Sales (KOB 3) for Southern Region. Achieve budgets for KOB3 incremental Business.
• Fostering a "Think Customer" culture;
• Build and maintain strong relationships with key partners to drive customer satisfaction.
• Preparing optimum techno commercial quote for renewal of Sure Service contracts in consultation with Sales and proposal team; within defined period

Business

• Actively engage with the IBS sales team to target existing customers with various solution offerings like Evergreen Programs, Upgradation/Migration and Expansion leads/pursuits. Work closely with Region's Leadership.

Interpersonal

• Ensure effective communication with customers, employees, and internal teams
• Work ethically in compliance with Emerson standards.
• Should be able to work independently.
• Work as an individual contributor and as a team member and gel with the existing team
• Technical presentations and Demos at customer locations

Who You Are:

You identify and seize new opportunities and build collaboration allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships and win concessions without damaging relationships. You find and champion the best creative ideas and actively move them into implementation. You quickly and conclusively take actions in constantly evolving, unexpected situations. Works in close co-ordination with regional Teams & Leadership. Driving Install base sales strategy for value on/spares/upgrades/expansions/ driven displacement opportunities and service support etc. Need to have strong experience working with end users to create and drive initiatives through various avenues and strategies each year.

For This Role, You Will Need:

• A Bachelor's degree in Instrumentation & control Engineering
• A minimum 05-08 years of relevant work experience in Lifecycle Service at install base customers, development & engagement with strong experience of working & customer engagements in the entire region.
• Excellent knowledge of at least one Distributed Control System. Hands on Experience of Commissioning, Maintenance, troubleshooting on OVATION DCS will be an added advantage.
• Earlier experience in dealing with power plant customers is a plus;
• Knowledge of Preventive Maintenance contracts on DCS / PLC and validated experience in handling customer relationships.
• Understanding of customer need and translating it into technical solution.
• Analytical problem solver with excellent Communication, presentation, interpersonal and prioritization skills; well-organized and detail oriented.
• Excels at self-managing workload and implementing multiple concurrent projects to meet achievements.
• Ability to optimally interact with all levels of the organization to meet landmarks.
• Ability to deal with conflicting priorities from internal collaborators and demonstrate resilience and strong influencing skills to handle these optimally.
• Confidence and interpersonal/communication skills to work and influence at all levels.
• Exposure of working in matrix organization.
• Proficient in PC skills and application software like MS Word, Excel, PowerPoint, Visio etc.
• Proficiency in English (both written and verbal);
• Willingness to travel to customer sites (more than 60% of the time) or other service locations in the country/region as required.

Preferred Qualifications that Set You Apart:

• Excellent knowledge of at least one Distributed Control System. Hands on Experience of Commissioning, Maintenance, troubleshooting on OVATION DCS will be an added advantage.
• Earlier experience in dealing with power plant customers is a plus;
• Knowledge of Preventive Maintenance contracts on DCS / PLC and validated experience in handling customer relationships.
• Understanding of customer need and translating it into technical solution.
• Analytical problem solver with excellent Communication, presentation, interpersonal and prioritization skills; well-organized and detail oriented.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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