As the Senior Field Service Engineer in, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, troubleshooting and incident resolution, technical support, system upgrade, warranty services, training, executing configuration and/or modifications, on call services to our DCS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve security and reliability and boost performance of their DeltaV DCS systems. We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• To perform tasks for system maintenance and performance evaluations.
• To provide technical support to customers, make fixing, lead in investigation and provide and/or recommend solutions.
• To provide remote (phone, internet) technical support assistance for System users of DeltaV DCS.
• Be able and willing to perform on-call shift-based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.
• To assist in design studies, H/W & S/W upgrades & modifications.
• To support project activities at customer site including system installation and application programming.
• To provide on-site customer training for Emerson products.
• Get trained with the latest technologies and/or products for which you will be performing services.

Who You Are:

You are excited to join a team of experts not afraid of technological challenges.

You are curious to explore the systems, tools and solutions that Emerson makes available to you and our customers.

You are aware of the opportunity to be a leader in our industry and to drive the digital transformation.

For This Role, You Will Need:

• Technical diploma or degree in an engineering field, such as electronics, automation computer science, mechanical / electrical preferred.
• Knowledge on Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery.
• Good communications skills and proficient in Italian and English - written and spoken.
• Experience in process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries

Preferred Qualifications that Set You Apart:

• Experience in DCS or PLC application (knowledge of DeltaV DCS being an advantage).
• Start up and Commissioning Experience in the process automation.
• Willing to travel frequently.
• Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing!