Service Engineer - Instrumentation

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Sales Operation Manager

Your role and responsibilities

In this role, you will work as a Field Service Engineer for ABB Measurement & Analytics in UAE & Oversight Countries, focusing on Field Instrumentation products and instrumentation service sales. The role requires expertise in ABB's range of field instrumentation, including pressure, temperature, flow, and level measurement devices. Ensure customer satisfaction through efficient service execution and contribute to service business growth. Responsibilities include commissioning, preventive and corrective maintenance, service contracts, telephonic support, and coordination of expert service teams when required. Additionally, the role involves generating service sales opportunities by actively engaging with customers. Be ready to travel within the region and globally if needed. The work model for the role is: #onsite #onsite-Li This role is contributing to the Sales Operation Manager in Dubai. You will be mainly accountable for: • Executing after-sales service activities on-site, ensuring high-quality support and customer satisfaction • Providing technical support, including troubleshooting, commissioning, calibration, and maintenance of ABB field instrumentation products • Identifying customer needs during service visits and actively promoting ABB's service offerings to support service sales • Participating in FAT, Pre-FAT, SAT, and other field activities to ensure smooth project execution and customer alignment • Maintaining strong relationships with customers, offering proactive service solutions and identifying upselling opportunities • Ensuring full compliance with safety standards, industry regulations, and ABB operational procedures • Coordinating with factories, subcontractors, and internal teams to deliver seamless service support • Preparing detailed documentation for all service tasks, including reporting, planning, scheduling, and billing • Providing training to customers and partners on ABB's field instrumentation solutions to enhance user competence • Supporting continuous improvement initiatives to optimize service efficiency and reduce operational costs You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• You are engaged in providing high-quality field service execution and technical support using industry-standard instrumentation methodologies, immersed in the industrial automation and process control market in the UAE region
• You have at least 2-5 years of experience in field instrumentation service, including commissioning, maintenance, and troubleshooting (working with ABB's Field Instrumentation product portfolio and service offerings is an added advantage)
• Highly adept in using and supporting digitalization tools and remote service platforms for field instrumentation, contributing to enhanced operational efficiency
• You are captivated by delivering outstanding customer service and innovative in identifying and pursuing new service business opportunities
• Degree in Instrumentation Engineering or a related field, with proven experience in complex service environments and cross-functional collaboration
• You are at ease communicating in English, ensuring clarity and professionalism in a multicultural, client-facing setting
• You don't have any restrictions to hold a driving license or work in UAE & oversight countries

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory