JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Collaborate with engineering, sales, and internal service teams to provide a seamless customer experience.
• Represent the company with professionalism and maintain a strong customer focus at all times.
• Complete and submit field service documentation in a timely manner.
• Comply with all NOV Company and HSE policies and procedures.
• Maintain a clean and organized work area; utilize safe work habits.
• Perform other work-related tasks as assigned.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Install, commission, troubleshoot, inspect, and repair drilling equipment.
• Provide training to other NOV Field Service Technicians.
• Provide accurate and timely reports to appropriate personnel regarding work progress and output.
• Lead a group of Field Service Technicians for the duration of a project.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Minimum 3 years' mechanical experience required.
• Minimum 3 years' experience with use of machinist inspection tools (micrometers, calipers, etc.).
• Offshore experience required.
• Ability to read and interpret hydraulic schematics and basic electrical drawings required.
• Working knowledge of NDE inspection methods (Penetrant testing, Magnetic Particle Testing, Ultrasonic Testing, and Phased Array Ultrasonic Testing) required.
• Experience with Subsea Drilling Riser required.
• Microsoft Office knowledge is required (specifically Excel/Word).

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Must possess a valid driver's license.
• Must be willing & able to work a 24-7 on-call schedule as needed.
• Must be able to secure a TWIC Card and US Passport.
• Offshore travel required (domestic and international).
• Must be able to pass offshore safety classes including, but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction training (BOSIET).
• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
• Must possess strong technical troubleshooting and problem-solving skills.
• A trainable attitude and a high level of self-motivation are required.
• Ability to work in a fast-paced, high stress, team environment for extended periods of time.
• Ability to work independently and as part of a team.
• Willingness to comply with all safety regulations and procedures.
• Ability to interact effectively with customers and contractor personnel.
• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
• Must provide transportation from home to the office. Transportation to customer's location will be provided.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings).

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.