JOB DESCRIPTION

PRIMARY RESPONSIBILITIES:

• Ensure that all relevant data is properly recorded in the ITrax system (NOV proprietary).
• For each incident, collect focused and detailed photos that meet the Engineering and Service Quality Teams' standards.
• Collect relevant information from the customer.
• Document incidents in a detailed, well-formatted, and professional manner.
• Conduct Root Cause Analysis and suggest Corrective Action Responses for each incident.
• Collaborate with Engineering for all Level 1, 2, and 3 reports.
• Respond to Engineering requests for documentation and support.
• Respond to customers promptly
• Perform other work-related tasks as assigned.
• Make recommendations to enhance existing products to drive reliability.
• Comply with all NOV Company and HSE policies and procedures.
• Must be located in Robstown, TX

Education and Qualifications:

• A bachelor's Degree in Petroleum or Mechanical Engineering is required.
• A minimum of 1 year of Oil Field Experience is preferred.
• Previous Field Service experience is preferred.
• Experience with Excel, MS Office, and PowerPoint is required.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.