Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Segment Specialist

Your role and responsibilities

We are looking for a Field Technician to cover Canada from the Brampton or Port Coquitlam Campus. The person will perform the following tasks Preventive maintenance, calibration, and repair of laboratory equipment. Reporting to the Director, Management and Operations, Lorentzen & Wettre Division, your hands-on experience, and knowledge of customer needs will not only help you build strong customer relationships, but also identify new business opportunities. • Provide exceptional and professional service, remotely or on site, for the maintenance of the proper functioning of quality control equipment for the pulp and paper industry in key categories, • Work performed at the Campus: Inspection of new equipment, demonstrators, and repairs. • Work performed at the customer's site: Preventive maintenance, repair, installation, and training. • Telephone support for customers. • Exceed customer expectations by understanding and anticipating current and potential needs. • Identify and develop business and commercial opportunities, based on customer knowledge and collaboration across ABB.

Qualifications for the role

• A DEC in electronics or instrumentation.
• More than 5 years' experience in customer service.
• Strong knowledge and practical experience in servicing, maintenance, commissioning and repair of pulp and paper quality control equipment.
• Excellent mechanical skills.
• Good knowledge of the Windows environment and the Office suite
• Valid driver's license and passport are required.
• Availability for travel to customer sites.
• Collaborative, solution-oriented attitude and strong communication skills.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces. #indabb