At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Customer Operation Manager

Run What Runs the World

At ABB, we help important industries outrun - leaner and cleaner.

Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world's best minds and technologies to elevate performance to a whole new level.

Because at ABB, progress is an expectation - for you, your team, and the world. As a Quality Specialist, you'll take on challenges that transform industries and drive innovation. We give you the market-leading expertise, technology, and opportunity, and you own the challenge to make an impact that matters.

It won't always be easy. Growing takes grit. Innovating takes the courage to try, fail, learn, and succeed. But at ABB, you'll never run alone.

Your Role: Own the Challenge /Take on the Journey

• Take responsibility for product quality issues for the Japanese market.
• Resolve quality issues by balancing customer requirements, business criticality, and factory requirements.
• Work with all stakeholders (internal and external) to present a complete solution that satisfies the customer.
• Analyze the root cause of problems and ensure permanent corrective and preventive measures are implemented to prevent recurrence.
• Provide high quality customer support from first complaint to final resolution. Engage in continuous improvement activities. ※ Monitor PPM of product defects and work with stakeholders to lower PPM. ※ Identify and monitor trends in product defects and work with overseas factories to resolve them.

• Work with cutting-edge technology and top experts to engineer solutions that shape the future.

What i t t akes to R un w hat r uns the w orld

• University Degree in Graduated in Electronic Engineering
• JLPT N1 level or above in Japanese language
• Business level in English
• Experience negotiating with customers, including accompanying sales staff as a technical/quality department member.
• Experience in similar work at an industrial equipment manufacturer
• Ability to create reports for customers based on mechanical and electrical knowledge
• Proficient skills in MS-Office 365

• Extensive technical knowledge of industrial low voltage electrical products and equipment is preferred

Why ABB?

A global market leader redefining industries through technology and expertise.

• Results that matter-what we run here, runs the world.

• Autonomy & Ownership-we trust you to implement solutions .

• Run What Runs the World-join a team that drives progress forward.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.