JOB DESCRIPTION

Responsibilities:

- Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software

- Provide onsite training to customers in safe operation and use of M/D Totco systems

- Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement

- Respond to and manage service calls that require more time than anticipated

- Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc.

- Diagnose and solve problems from non-technical descriptions provided by customers

- Possess superb customer service skills

- Build positive relationships with customers

- Produce timely and detailed service reports, billing tickets, and any other job-relevant documents

Job Requirements:

- AA Degree and/or equivalent experience with 2+ years of technical experience preferred

- Willing to travel over 75% of the time

- Work schedule is 10 days on, 4 days off

- Willing to work 12+ hours daily during your schedule

- Good interpersonal skills

- Good verbal and written communication skills

- Knowledge of oil and gas field components, including software and hardware

- Willingness to be on call

- Electrical background preferred

- All applicants must pass a background check, driving record check, and drug screening.