Job Description:

As a Core Tooling Products Support Engineer, you'll take ownership of the daily operations, incident response, and performance monitoring for our digital tooling services. This hands-on role requires strong problem-solving skills and a proactive mindset to enhance system reliability and boost developer productivity. You'll collaborate with engineering teams to quickly resolve issues, recommend improvements, and drive operational excellence.

What You'll Deliver

• Monitor and maintain the health, uptime, and performance of internal tooling platforms to ensure seamless service delivery.
• Troubleshoot operational issues, conduct root cause analysis, and implement fixes or workarounds.
• Work closely with software engineers and platform teams to resolve escalations and manage dependencies.
• Contribute to continuous tooling improvements, including documentation and automation of support processes.
• Track and report on service-level indicators to uphold uptime, performance, and compliance standards.
• Participate in incident reviews, helping to capture lessons learned and enhance post-incident documentation.

Required Skills & Experience

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or related discipline-or equivalent practical experience.
• Proven experience in software support, internal tooling, or platform operations roles.
• Proficiency in Python; familiarity with TypeScript and C# is a plus. Comfortable troubleshooting across different platforms and technologies.
• Experience with cloud platforms such as AWS or Azure, including services supporting engineering tools.
• Working knowledge of relational and NoSQL databases, with experience in querying and operational tuning.

Core Competencies

• Strong troubleshooting skills across code, configuration, integration, and environmental layers.
• Basic experience with monitoring tools, logging systems, and incident management best practices.
• Ability and willingness to document recurring issues, solutions, and system behaviors.
• Excellent communication and collaboration skills, working effectively with engineers and technical users.

Preferred Qualifications

• Experience with CI/CD platforms, developer tooling, or engineering enablement products.
• Background supporting systems in regulated or compliance-driven environments.
• Curiosity and drive to learn, improve, and innovate tools, processes, and systems impacting engineering productivity.

Why join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

Apply now!

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.