Job Description Summary

This Senior Staff Application Operations Engineer role is responsible for supporting and maintaining critical applications and related data processing platforms and services supporting the Digital Technology Quality Operations space. This role will ensure the team has the facilities, tools, resources and skills needed to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs, critical knowledge-based documentation, and development of talented resources capable to deliver on execution metrics.

This role is responsible for maintaining and reporting out on metrics related to incident management, change controls, support coverage, and provisioning compliantly. This role is responsible for technical domain, functional domain, sustainment/operations, or deployment for the Digital Technology quality operations organization.

Specifically, this role will lead L3/L2/L1 support team in concert with the Technical Product Managers within the Digital Technology Quality Operations landscape supporting a portfolio of business-critical applications used throughout Engineering, Supply Chain, MRO sites, and our suppliers.

Job Description

Roles and Responsibilities:

In this role, you will:

• As a change agent, identify opportunities for necessary changes and pursues/leads them when appropriate.
• Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance.
• Subdivides major deliverables into smaller, manageable components and re-appropriates existing solutions to new requirements and situations
• Innovates and integrates new processes and/or technology to add value to GE.
• Proactively learns new solutions and processes to address problems.
• Establishes & communicates team members' roles in relation to their function and data.
• Shares knowledge, builds and establishes trust, credibility, and goodwill amongst peers, team members, and leadership.
• Coordinates role responsibilities with that of others to achieve business goals and deliverables.
• Encourages groups to work together to resolve problems. Works with others to achieve goals.
• Proactively coaches and/or mentors others to improve their contribution to the team and execute business deliverables.
• Fosters relationship building between team members and those outside the team.
• Identifies gaps in roles on teams and works using a problem-solving mindset.
• Acts and decides appropriately when all available information may not be possible to obtain.
• Makes decisions and course corrects as a result of the feedback from those decisions.
• Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results.
• Determines the need for theoretical explanations versus a business actionable answer in a presentation.
• Drives dialogues that produce new perspectives and substantial innovation, enhancements and analysis of consequences.
• Provides consultation on projects to fit systems or infrastructure, and project goals to their function, and vice versa.
• Provides risk-assessed options in relation to process enhancement and professional expertise.
• Provides consultation on data or data infrastructure development projects and identifies when necessary to modify the solution.
• Works with Technical Product Managers and senior business leaders to communicate risks, impact, and mitigation plans for the business.
• Encourages ideas from others that may include risk but may provide great gains for the organization.
• Identifies future roadblocks and promotes data-based problem solving. Advises others in how to solve difficult problems.
• Assesses & prioritizes problems in relation to organizational goals.
• Coordinates team's work and performance with broader organizational objectives and manages conflicts between them.
• Mentor junior team members.

Minimum Qualifications:

• Bachelor's degree from accredited university or college with minimum of 3 years of professional experience, or Associates degree with minimum of 6 years of professional experience, or High School Diploma with minimum of 8 years of professional experience
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

• Strong knowledge of software design and coding principles
• Experience working in an Agile environment.
• Familiarity with versatile implementation options.

Business Acumen:

• Demonstrated initiative to explore alternate technology and approaches to solving problems.
• Skilled in breaking down problems, documenting problem statements and estimating efforts.
• Has the ability to analyze impact of technology choices.
• Partners with users and product team to understand their application product operational needs; translate these into a support model for multiple programs.
• Demonstrates knowledge of the competitive environment.

Leadership:

• Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Defines, tracks and improves KPIs.
• Communicates operational status to users and leadership.
• Engages and drives resolution of escalated items.
• Understands when change is needed. Participates in technical strategy planning.

Personal Attributes:

• Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.
• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Job Description

Additional Information

Compensation Grade

SPB3

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: No