At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Quality Manager

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: {onsite}

This role is contributing to the { Quality Management } in {Xiamen China} . Main stakeholders are {ELDS} .

You will be mainly accountable for:

• Handle CCRP timely and effectively to minimize customer dissatisfaction, enhance customer satisfaction and loyalty by cross-company, cross-functional or cross-organizational coordinating.
• Fulfill CCRP KPI target, AOT/ROT/COT/AVG. open days.
• Analyze customer complaints and other customer feedbacks, identify opportunities for product, service and process improvement.
• Participate in customer feedback collection, resolution and improvement of major quality issue. Lead major improvement project, especially for repeat case.
• Others related quality activities according to the CCPR plan. Others items as assigned by QMD manager or CCRP manager.

Our team dynamics
You will join a {high performing} team, where you will be able to thrive.

Qualifications for the role
Min. Education

• Bachelor degree with major electrics or mechanics

Working Experience

• At least 3 years' working experience in quality or product areas
• With good knowledge and skills in quality, production, product or project management
• Experience in coordination and handling quality problem independently

Functional Knowledge/Skill

• Functional Knowledge
• Power system, electrics and mechanics
• Common knowledge on power switchgear and apparatus
• Common quality management statistical tools and methods
• Skill
• Good communication and coordination skills both internally and
• externally
• Skillful in problem solving by using statistical techniques
• Prefer to familiar with power system and switchgear structure

Language Skill

- Good English skill in speaking, reading and writing

Personality

• Good collaboration with other functions and team work
• High responsibility and ownership
• Strong ability to solve conflicts

Why ABB?

A global market leader redefining industries through technology and expertise.

• Results that matter-what we run here, runs the world.
• Autonomy & Ownership-we trust you to implement solutions.
• Run What Runs the World-join a team that drives progress forward.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.