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This Position reports to:
Quality Manager

Your role and responsibilities

In this role, you will have the opportunity to assist the Customer Technical Support Team in implementing and maintaining a quality system, including conducting audits, establishing controls, and training on tools and methodologies. Each day, you will support activities related to customer quality management within the organizational unit and provide technical assistance for ABB's Digital Solutions products-connected systems designed to optimize building performance.

You will act as a key point of contact for global end users, supporting their technical inquiries and ensuring the correct functioning of our digital portfolio.
The work model for the role is: #LI-Hybrid
This role contributes to the Electrification Smart Buildings Division in Italy, with a global scope of customer support.

You will be mainly accountable for:

• Provide global technical support to end users for ABB's Digital Solutions portfolio, assisting in the identification and resolution of system-related challenges.
• Monitor and report quality issues and KPIs, ensuring compliance with the quality management system and supporting continuous improvement initiatives.
• Utilize measurement systems and data analysis to assess product and process performance, contributing to accurate and timely decision-making.
• Deliver training to internal teams on quality tools and methodologies, and conduct on-site visits when needed to inspect customer installations and offer hands-on support.

Qualifications for the role

• You are highly skilled in technical support methodologies and digital product systems within the building automation or electrification sector.
• Experience in technical support or engineering roles, ideally with connected or smart building technologies is considered a plus
• You are qualified in platforms and tools related to digital building systems and automation.
• You are passionate about problem-solving and customer engagement, and innovative in managing technical challenges.
• Degree in Engineering, Electronics, Automation, or a related technical field.
• You are fluent in English and Italian

Benefits

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for
any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.