JOB DESCRIPTION

The Unified Communications Engineer plays a critical role in the configuration, optimization, and support of the organization's voice and collaboration infrastructure, spanning cloud platforms (8x8, Fuze, Teams) and legacy systems (ShoreTel). This role requires hands-on expertise in VoIP routing, SIP, call flow design, and network interaction-especially in hybrid environments. Engineers work closely with network, security, and operations teams to ensure performance, availability, and security.

Key Responsibilities

• Engineer and maintain hybrid communication systems including Direct Routing for Teams, 8x8/Fuze voice, and ShoreTel PBX.
• Configure and troubleshoot SIP trunking, dial plans, call policies, and call routing logic across platforms.
• Conduct packet captures and diagnose call quality issues using tools such as Wireshark and SBC logs.
• Collaborate with network engineers to implement or fine-tune QoS, VLAN tagging, and DSCP marking for voice traffic.
• Participate in system migrations from legacy PBX to UCaaS platforms.
• Build and maintain SBC configurations (Ribbon, AudioCodes) for Teams Direct Routing or SIP trunk integration.
• Enforce UC security policies including TLS/SRTP, encryption standards, and E911 compliance.

Required Qualifications

• 4-7 years of UC or VoIP engineering experience in an enterprise environment.
• Strong understanding of VoIP protocols (SIP, RTP, SRTP) and network concepts (QoS, TCP/IP, VLANs).
• Experience with Microsoft Teams Voice, 8x8, Fuze, and ShoreTel Director/Connect.
• Ability to interpret call flow traces, configure SBCs, and apply performance tuning recommendations.

Preferred Certifications

• Microsoft Certified: Teams Voice Engineer Associate
• 8x8 Certified Engineer (ACSE)
• Cisco CCNP Collaboration
• CompTIA Security+
• AudioCodes/Ribbon SBC Certification

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.