BUCHAREST

ENGIE GBS ROMANIA

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century!

What you will do:

• You will be part of a newly created transverse monitoring team responsible for supervising all Identity & Access platforms, including OKTA, Active Directory, CyberArk, and SAVIYNT.
• Working closely with Service Delivery Managers, the NCS Operations Center, and the Global Coordination Center (GCC), you will ensure early detection and resolution of service issues.

Responsibilities:

• Operate the central monitoring consoles: SPLUNK ITSI, Dynatrace, and SaaS platform status tools.
• Investigate non-automatically routed alerts, assess validity, and determine escalation path.
• Remediate known issues when possible, using KB articles and collaboration with platform experts.
• Improve monitoring coverage by documenting missing scenarios and proposing tool/process enhancements.
• Engage with stakeholders across monitoring, support, and delivery teams to align practices and incident response.
• Contribute to the initial setup of the transverse monitoring team, including tooling configuration and knowledge base creation.

Desired education, expertise, and skills:

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• Proficiency with monitoring platforms (e.g., SPLUNK ITSI, Dynatrace).
• Strong understanding of IT operations and alert triage.
• Experience with ITSM tools (e.g., ServiceNow).
• Knowledge of identity platforms (OKTA, Active Directory, CyberArk).
• Excellent communication skills, capable of managing complex interactions across teams.
• Autonomous, proactive, and solution-oriented.
• Able to remain calm under pressure and prioritize effectively.

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Business Unit: GBS

Division: GBS Europe - Romania

Legal Entity: ENGIE GBS ROMANIA SRL

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree