About The Role

Indigo is recruiting an enthusiastic 2nd Line Subsea Cable NOC engineer to join their global network monitoring team in the Denver office. The role involves managing remote hands maintenance, proactive and reactive troubleshooting from alarms, performance & trend analysis.
The Indigo NOC is manned 24x7x365, the current shift pattern is 4 x 10 hour shifts.

The successful candidate must have the right to work in the USA and a desire to work in a cutting-edge network monitoring team where no two days will be the same. You will work to continually improve and optimise processes and provide input to support innovation to provide a truly best in class service to some of the highest profile organizations in the world.

Reporting to the NOC Manager and supported by your colleagues and the Principal Engineering Team, you will .....

Key Responsibilities:
• Conduct proactive data analysis using network monitoring tools and trend evaluation to identify and mitigate potential faults.
• Lead the response to network alarms and notifications, prioritizing tasks based on impact and severity.
• Diagnose and resolve issues in terrestrial and subsea DWDM transmission systems using performance monitoring data and test equipment; escalate when necessary.
• Collaborate with Principal Engineers, field service teams, vendors, and third parties to ensure timely issue resolution.
• Validate post-repair system performance to confirm successful resolution.
• Manage repair coordination, spare parts inventory, and RMA replacements.
• Maintain accurate and up-to-date trouble tickets, ensuring clarity and completeness.
• Document case resolutions, RCA and technical actions to support knowledge sharing within the team.
• Develop Method of Procedure (MoP) documentation for module replacement as required.
• Consistently exceed customer SLA expectations through effective issue management and service delivery.

Competency: Skills/Knowledge/Qualifications
• Proven experience in Operations, Administration & Maintenance (OA&M) of complex terrestrial and submarine cable systems.
• Solid background in OA&M of terrestrial cable systems and networks, using and evaluating results from built in monitoring tools and testing equipment.
• Understanding of subsea repeaters, branching units, WSS ROADMs & equalisers and troubleshooting techniques.
• Extensive optical network troubleshooting experience is essential.
• Understanding of DCN networking.
• Familiarity with ticketing systems (preferably SalesForce) and workflow processes.
• Minimum of 3 years' experience in a Network Operations Center (NOC) environment managing subsea & terrestrial optical transmission networks.
• Technical understanding of DCN networks, routers, switches, firewalls, and transmission equipment.
• Excellent communication and presentation skills, committed to delivering high-quality customer service.
• Ability to build and maintain effective working relationships with colleagues and demanding customers.
• Industry certifications such as CCNA, CCNP, JNCIA, ITILv4 would be desirable.
• Multilingual capabilities, especially in Spanish, French or an Asian language would be an advantage.

About You

Technical Requirements
• Extensive experience in optical transmission and Network Management Systems (NMS) from multiple vendors, including Ciena, ASN, SubCom, NEC, Extera, and Infinera
• Extensive experience in OA&M of both subsea and terrestrial network infrastructures.
• Extensive experience of ticketing systems, with Salesforce experience considered an advantage.
• Strong troubleshooting skillset
• High proficiency in Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Visio.

About Us

At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.