Join a team recognized for leadership, innovation and diversity

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key Responsibilities

• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure Right and Fast Delivery

Key skills and qualifications

• Previous experience working with BMS systems and controls with knowledge of operating and maintaining HVAC systems or commissioning and installation of such systems
• Experience in protocols such as BACnet, M-Bus and Modbus
• A good awareness of Health and Safety and related risk assessments
• Ability to trouble shoot and fault find quickly to resolve reactive works quickly and effectively
• Great communications skills both written and verbal to be able to compile and complete reports and build strong customer relationships

Our offer

• Work for a well-known brand with a continued focus on innovation and growth
• Join a dynamic team where most leaders are promoted from within
• Competitive salary and generous benefits including incentive reward scheme on the upselling of products

Weare an equal opportunity employer and value diversity at our company. We do notdiscriminate based on race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.

Wewill ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper

Additional Information

• JOB ID: req449572
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance: No Clearance
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 3000
• Requisition Type: Pipeline Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt