Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Local/Hub Division Manager

Your role and responsibilities

In this role, you will be responsible for the different service activities of Instrumentation & Process Analytics within the different market segments following the Local Business Unit health & safety rules. The work model for this role (onsite) This role is contributing to the Process Automation Business Area for Measurement & Analytics Division based in Egypt. You will be mainly accountable for: • Serving the different customers. Providing the optimum solution and ensuring the equipment is running properly as per customer expectations. • Recommending and preparing of spare parts list based on installed base. • Having the competency level to perform the optimum commissioning & start-up, service and site training of Process Analytics devices and systems. • Having the capability to maintain, rehab and doing the optimum troubleshooting and site training of field instrumentation (Flow, Pressure, Level, Temp. measurements). • Supporting Sales Support team to conduct Site Surveys Activities for projects. • Ensuring all measures taken to secure maximum level of customers satisfaction for provided services and acting immediately to serve the customers. • Regularly updating the installed base using ABB tools (ServIS). • Creating and follow up service CCRPs. • Handling customer feedback (Net Promoter Score (NPS)). Promoting ABB PAMA products dur-ing site service missions, checking customer's needs and raising sales/service opportunities.

Qualifications for the role

• Bachelor's degree in Electrical, Electronics, Mechatronics engineering or Chemical Engineering
• Minimum 2 years of experience in Process Analytics such as gas analyzer, chromatography and instrumentation service.
• Good computer skills such like excel, word, power point and MS projects & ERP Systems like SAP
• Good level of expertise within analytical products especially continuous gas analyzers, gas chromato-graphs, liquid Analyzers, in addition to Instrumentation Products.
• Proficiency in both spoken & written English & Arabic languages is a must. French is a plus.

Benefits

• Retirement plan

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory