We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

Pramac, part of the world's leading gas generator and third largest diesel generator manufacturer, is looking for a ROW Service Engineer - Battery Energy Storage Systems and Hybrid Technology Gensets

The selected candidate will be responsible for

• Provide the necessary technical support to the branches related to BESS and Hybrid gensets product line.
• Lead the BESS and Hybrid gensets product line services and be a reference for any technical support and consultation.
• Manage the definition and production of technical training materials and troubleshooting guidance for all BESS and Hybrid gensets product line.
• Coordinate with factory to resolve field & quality issues.
• Provide technical consultations on warranty reviews and approvals.
• Monitor the aftersales cases for BESS and Hybrid gensets and report on monthly basis to quality and R&D departments.

About the candidate:

• Proven experienced with the same role with a reputed organization.
• Strong communicator with ability to establish positive relationships with clients and colleagues.
• Intermediate computer skills.
• Solution focused with excellent customer service skills.
• Strong technical experience with ability to diagnose & troubleshoot control panels, automatic transfer switches and read all electrical drawings and wiring diagrams.
• Proven experience in generators controllers programming.
• Proven experience in generators paralleling and synchronization.
• Proven experience in Hybrid systems and inverters.
• Ability to prepare service & technical reports.

Job Location:

• Casole d'Elsa (Siena)

If you feel you have the right skill set to meet the role then please do not hesitate to contact us.

We want to hear from you!

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."