Service Engineer, ELSP

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to

Marketing & Sales Mgr, ELSB/SP/IP Japan

Your role and responsibilities

Mission Statement: 1. Execute Service work according to work instructions and in accordance with ABB standard pro-cesses, quality standards and safety guidelines. Deliver quality customer service to satisfy cus-tomers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. 2. Design a rational service system based on the product sales strategy. Maintain and manage sus-tainable services, including training and management of 3rd Party, to meet agreed upon require-ments for schedule, quality, cost, margin, and customer satisfaction. 3. Drive service sales process in collaboration with the Service Manager and/or Sales unit. Generate service sales opportunities and secure profitable sales within the designated area(s). Main Accountabilities: 1. Service Implementation and Selling Designs and prepares ABB's Service offerings based on customer need and in coordination with the sales unit. To provide good quality services continuously, organize sustainable service structure includ-ing management of 3rd Party. Communicates contract details in accordance with ABB offering and strategy. To reach the service sales budget, sells various service (preventive maintenance, commission-ing, spare parts, upgrade proposals, preparing quotations) product portfolio. 2. Service delivery　 Plan and performs Service tasks like installation and commissioning of equipment and routine mainte-nance independently, identifies technical problems and makes analysis through remote or on-site ac-tivity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.). Expertise various products and assist less experienced engineers. 3. Trouble- shooting Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future with overseas factory. 4. Customer approach Contributes to customer satisfaction by executing Service work according to customer order and ex-pectation. Maintains a good relationship with customers. Throughout the service work, Identifies new sales opportunities and communicates them internally. 5. General Administration Understand Legal request and ABB workflow, execute general administration work such as making con-tract, issuing PO, and Procurement. Coordinates, prepares, and ensures that needed materials, parts, and equipment are available and at the appropriate quality for Service activities. 6. Documentation and reports Create needed documents for work such as commissioning manual. Prepares all documents and re-ports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Review and manage needed document provided by ABB factory or partner. 7. Health, Safety and Integrity Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Qualifications for the role

• - Must have the capability to work proactively and independently in providing required services to-wards allocated customers and delivering the required sales targets and KPIs.
• - Domestic/International travelling is required.
• Domestic Travelling period: normally few days. In case of the big project, over 1weeks.
• International travelling period: normally few weeks.
• - Must have 3+ years of experience in service and sales of electrical equipment, or have official elec-trical licenses.
• - Must be confident to communicate with various parties and people in ABB and be persistent in ob-taining support required for the customers.
• - Intermediate in English and Fluent in Japanese including speaking and technical reading/writing.
• - Must have the driver license
• - Must have standard office application skill.
• Word : Make Quotation, Work Procedure
• Excel : Use Functions, Data manage, Analysis
• PowerPoint: Make service/training presentation for customer and/or other internal unit

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.