Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Team Lead

Your role and responsibilities

In this role, you will be responsible to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Executes service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Execute technical support and act as specialist in own area of exper-tise. In collaboration with the customer and ABB units/sales teams ensures customer needs are understood and business opportunities utilized for service growth. The work model for this role (onsite) This role is contributing to Motion Business Area based in Lagos Nigeria. You will be mainly accountable for: • Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; ex-tensions, upgrades and retrofits; end of life services, replacements, etc.). Focusing on one ABB approach in delivering Service. • Investigating customer needs through professional consulting. Providing technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions. • Determining effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively. • Managing customer relationships and maintaining regular contacts with key customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams ensuring customer needs are met and business opportunities utilized for service growth. Conducting specialist support and advisory service for sales team. Ensuring accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction. • Coordinating and performing specialist service projects in relevant areas internally and external-ly (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials. • Participating in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management. • Preparing all required technical documents and reports for project contracts to be signed by the customer representative. Reporting work done in a timely manner and providing relevant technical supporting documents to the service execution teams and following up when needed. • Providing technical specialist support and coordination for the service team. Planning activities, coordinating the work of internal and external technicians and assigning them specific tasks re-lated to service needs. Supervising project teams and contractors at work site and monitoring performance.

Qualifications for the role

• Bachelor's degree in electrical engineering
• 5 years of experience (a multinational organization experience is preferred)
• Ability to communicate and to lead discussions with employees and managers in the organization.
• Excellent communication and presentation skills.
• Fluency in English is required.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory