In this role, you will assist and shadow key team members who provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room - In Row, and Chillers) intended mainly for Data Center applications.

You will assist on providing adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.

If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support solve the field issues.

You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.

If you're openminded and your mindset is oriented to help others, you'll be welcome!

Essential Duties:

• 50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs.
• 10% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products.
• 5% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q).
• 5% => Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content.
• 5% => Update the content of the FSR database for Cooling Products.
• 5% => Contribute to the development of the training modules collaborating with Training teams.
• 5% => Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
• 5% => Contribute to improve procedures for development of FSR Service Tools.
• 10% => Other activities.

Secondary Duties :

• Participation to validation tests on Cooling Products at customer site.
• Visit customers WW to discuss and analyze unsolved technical issues on Cooling Products.
• Drafting of technical on-site intervention reports.
• Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
• Share technical knowledge and daily experience within the team.
• Team-working, solidarity and networking between team members.
• Becoming expert on Cooling products and even on the Cooling solutions.

Education:

Bachelor's or Master's degree in engineering preferably in thermodynamic or energetic field.

Qualifications:

• Fluent English (oral and written).
• Good thermodynamic knowledge.
• Good verbal and written communication skills.
• Team-work capabilities.
• Capability to self-assess & follow-up your own performance.
• Flexibility and ability to learn fast.
• Problem solving skills and predisposition to understand and explain in a simple way high level technical information.
• Continuous Improvement mindset.
• Willingness of achieving ambitious goals both individual and common.
• Ability to work respecting clear deadlines.
• Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers).
• Availability to travel occasionally WW.
• Knowledgeable on digital communication tools.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

₠34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.