Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. -and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

Inviting applications for the role of Wind Turbine Support Technician

In this role, Wind Turbine Support Technicians monitor the status and performance of wind turbines and wind farms to ensure continuous operations. Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid.

Responsibilities

• Real time monitoring and response of Renewable Energy power generating assets.

• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions

• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support

• Support incoming phone call volumes

• Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System

• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately

• Follow ROC procedures to drive standardized global practices

• Proficiently communicate with internal and external customers via written and verbal communication

• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

Qualifications we seek in you!

Minimum Qualifications

• Excellent written and verbal communication skills

• Ability to work independently as well as part of a team

• Excellent PC skills, experience using MS Office, MS Outlook, and Excel

• Must be able to work various shifts required for 24x7 operations

• Ability to multitask

• Reliable and dependable

Preferred Qualifications/ Skills

• Experience in renewable energy generation

• Experience with industrial plant maintenance

• Experience in remote monitoring of industrial equipment

• Previous call center experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

"The approximate annual base compensation range for this position is $52,000 to $55,000. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."