Job Details

Level
Management

Job Location
Gas South Arena - Duluth, GA

Position Type
Full Time

Education Level
Bachelors Degree

Travel Percentage
Up to 25%

Job Shift
Any

Job Category
Management

Description

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to Collegiate Stadiums, PGA golf tournaments, International Boat Shows, Raceways, Professional Sports Teams, & more.

Gas South Arena has a capacity of 13,000 and features a state-of-the-art house reduction system which can quickly convert the space to a 3,500 theater-style setting or a large convention and tradeshow space with a capacity of 10,000 attendees. The Arena also includes 11 concessions, 30 corporate suites, 2 party suites, club level seats, a spacious concourse to host a wide variety of events. Proof of the Pudding is the exclusive F&B provider for the Arena.

We are seeking a General Manager with strong experience in leading large venue catering with a strong background in concession operations and premium hospitality logistics. This role will be the point person for all day-to-day Arena Operations and development and continued focus of client relations.

Responsibilities:

• Overseeing and effectively managing all day-to-day duties to ensure that each event is executed flawlessly from start to finish.
• Coordinates the Operations activities with other departments and event related staff to assure suites and concessions readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; and maintaining security systems.
• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
• Oversee the completion of financial objectives; preparing event budgets, P&L Management, monitoring inventory, purchasing product, conducting inventory.
• Responsible for 3rd party management; Negotiates with vendors and service providers as needed. Facilitating contracts and maintaining positive working relationships.
• Maintain a high operational efficiency while always working to further enhance the overall guest experience.
• Conduct pre-game walk throughs of the Arena to ensure a safe and pristine environment for fans and employees
• Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down.
• Responsible for the completion of all post-event tasks including, inputting payroll and inventory.

*Responsibilities are not limited to this list

Qualifications

Required Qualifications

• 6+ years of experience in Hospitality Operations, Sports & Entertainment, Event Coordination, F&B Operations Management, or similar
• F&B experience in a Stadium, Arena, or high volume venue is necessary
• Proven track record of positively fostering client relationships
• Strong organizational, communications and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Must be a leader who thrives on development and mentorship of staff
• Must live near, be able to commute, or relocate to Duluth, GA

Specialized Qualifications:

• Excellent listening and communication skills
• Renowned time management skills
• Strong Customer Service skills with the desire to go above and beyond a client's needs.
• Knowledge of Food & Beverage Operations
• The ability to work alone and as a team.
• Knowledge of POS Systems, specifically Square is highly preferred.

Work Environment
This position breakdown will be a variety of office work and event operations. Office work entails computer usage, interdepartmental meetings and communications via email, phone, and in person, and sorting and filing paperwork. Events may be in an outdoor setting with movement between temporary structures, buildings, and different terrains.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Periods of standing, moving through an event space, and traveling throughout the entire venue with bending, lifting, scooping, and carrying miscellaneous equipment and food items
• Ability to perform physical tasks, such as but not limited to, lifting approx. 25 lbs.

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct.
• Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness, and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently, and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors, and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjust well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Position Salary & Benefits:

• This is considered a full time salary position with opportunity for an annual performance bonus.
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.