HREX IS Technical Operations Manager
ABB
General ManagementJob category
General ManagementHREX IS Technical Operations Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
IS Technology Service Owner
Your role and responsibilities
The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people. If you have strong technology and analytical skills, a customer-first mindset, and a passion for user experience, we encourage you to apply. Join us and make a significant impact on our HR Experience Organization while growing your career in a supportive and innovative environment. We are now looking for a professional who is able to take the position of Technical Operations Manager within the HREX Compensation & Performance area. Your role will be responsible for effective delivery and operational performance of applications in scope ensuring execution of continuous improvement and adherence of compliance standards. On tactical level you will be managing 3rd party suppliers by managing performance metrics, resolving issues and escalations (including high sev. Incidents). You will be mainly accountable for: • Accountable for managing the technical service for Compensation & Performance applications. • Ensures all technical activities are executed according to given timelines and expected quality. • Accountable to orchestrate (manage, control and coordinate) the delivery of all maintenance and support activities within responsibility area. • Operates on tactical level of managing 3rd party suppliers by managing performance metrics, resolving issues and escalations (including high sev. Incidents). • Supports resolution of high severity incidents and critical situation, including managing escalations. Controls IS Supplier(s) in finding the root cause of incidents and implementing corrective actions via proper change implementation process. • Provides monthly reporting against contractual targets for the technical applications area. • Ensures relevant IS methodologies, procedures and processes are followed (ITIL). • Ensures all ABB repositories are up to date for applications in scope e.g. CMDB. • Ensures that all application in scope follows IS Security standards and supports elimination of potential deviations. • Seeks constant improvements, enhancements, and optimizations through execution of Continuous Service Improvement process. • Cooperate with other roles within HREX IS Services and liaise with other ABB IS team(s), global HR stakeholders and IS Suppliers. Locations are flexible for IS and HR roles. For IS roles, India and Mexico are the two preferred locations, while HR role holders will be expected to collaborate with teams in European and US EST time zones. Ultimately, we'll hire the most qualified candidate for each role.
Qualifications for the role
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
IS Technology Service Owner
Your role and responsibilities
The ABB HR Experience Process, Data and Technology organization is dedicated to delivering a world-class HR experience. We develop and implement business-driven strategies, enhance HR systems, and work closely with the business to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people. If you have strong technology and analytical skills, a customer-first mindset, and a passion for user experience, we encourage you to apply. Join us and make a significant impact on our HR Experience Organization while growing your career in a supportive and innovative environment. We are now looking for a professional who is able to take the position of Technical Operations Manager within the HREX Compensation & Performance area. Your role will be responsible for effective delivery and operational performance of applications in scope ensuring execution of continuous improvement and adherence of compliance standards. On tactical level you will be managing 3rd party suppliers by managing performance metrics, resolving issues and escalations (including high sev. Incidents). You will be mainly accountable for: • Accountable for managing the technical service for Compensation & Performance applications. • Ensures all technical activities are executed according to given timelines and expected quality. • Accountable to orchestrate (manage, control and coordinate) the delivery of all maintenance and support activities within responsibility area. • Operates on tactical level of managing 3rd party suppliers by managing performance metrics, resolving issues and escalations (including high sev. Incidents). • Supports resolution of high severity incidents and critical situation, including managing escalations. Controls IS Supplier(s) in finding the root cause of incidents and implementing corrective actions via proper change implementation process. • Provides monthly reporting against contractual targets for the technical applications area. • Ensures relevant IS methodologies, procedures and processes are followed (ITIL). • Ensures all ABB repositories are up to date for applications in scope e.g. CMDB. • Ensures that all application in scope follows IS Security standards and supports elimination of potential deviations. • Seeks constant improvements, enhancements, and optimizations through execution of Continuous Service Improvement process. • Cooperate with other roles within HREX IS Services and liaise with other ABB IS team(s), global HR stakeholders and IS Suppliers. Locations are flexible for IS and HR roles. For IS roles, India and Mexico are the two preferred locations, while HR role holders will be expected to collaborate with teams in European and US EST time zones. Ultimately, we'll hire the most qualified candidate for each role.
Qualifications for the role
- IT Professional 5yrs+ experience in the relevant area, with hands-on experience in similar role, managing IT applications and infrastructures.
- Background and experience in one or more technology areas: IT infrastructure, DevOps, engineering and software architecture design, SaaS based applications.
- Understanding of ITIL concept, managing supplier via managed services model through different contractual metrics.
- Experience in AMS vendor operational management
- Knowledge and ability to use ServiceNow to optimize and review: Incident Management, Problem Management, Service Requests and all processes related to domain service delivery.
- Good knowledge of compliance, security, SOX, GDPR and other corporate standards and IS Policies.
- Previous experience in support global HR applications is a plus.
- Fluency in English is essential (written and spoken).
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
HREX IS Technical Operations ManagerABB
Bhopal
a day ago
N/A
Full-time