IS Operations Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

IS Hosting Operations Lead

Your role and responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. The work model for the role is: #Li-remote You will be mainly accountable for: • Acting as SPOC (Single Point of Contact) for all aspects of Capacity and Availability Management • Acting as SPOC for all aspects of Direct Access Management • Collaborating with suppliers to ensure adherence with process, contributing to increasing process maturity • Ensuring compliance with relevant regulations, standards and internal policies related to Access Management This position reports to IS Hosting Operations Lead

Qualifications for the role

• You have minimum 5 years of experience in IT Service Management
• Possess an enhanced knowledge of ServiceNow Platform
• You are passionate about Infrastructure Hosting concepts and technologies
• Proven experience of working in multi-vendor multi-national environment
• You are at ease communicating in English

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory