The Staff Account Operations Manager will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within America's region. AOM's handle/drive critical issues, opportunity management, and work closely with sales for excellent customer experience and support strategic business. The AOM is responsible for crafting and implementing solutions to address obstacles, helping customers learn to use Emerson tools effectively.

In this Role, Your Responsibilities Will Be:

• Understand main operational readiness risk factors and mitigation mechanisms.
• Acts as a critical issue point for core functional counterparts on complex issues for non-standard requests raised by Sales and Operations counterparts
• Assist the Sales team throughout their daily operation's needs, case creation, quote reviews, quote follow ups, order reviews, general inquiries.
• Support sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.
• Opportunity Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)
• Drives demand forecast and fulfillment through proactive planning and backlog management
• Acts as an operational counterpart that captures and addresses roadblocks to drive opportunity velocity and operational readiness
• Account support plan delivery including capturing and maintaining procurement insights, account due diligence, account contact matrix, account data management and CRM, customer assets and entitlements
• Increase the efficiency of the Account Operations team to ensure customer success
• Drive awareness regarding key customer initiatives and care-about
• Define and deliver meaningful analytics based on customer care-about, evaluation criteria and methodology
• Partner with Sellers to streamline the business closing process

Who You Are:

You step up to handle tough issues. You deal constructively with problems that do not have clear solutions or outcomes. You build and deliver solutions that meet customer expectations.

For This Role, You Will Need:

• Advanced English level (C1)
• 5+ years in Customer Operations or related work experience preferred
• Bachelor's Degree or equivalent experience in technical, business, or communications field preferred
• Experience supporting a field sales organization including the use of CRM tools and processes
• Experience in influencing and persuading others on strategies, processes, policies, standardizations, and prioritizations
• Possess the ability to build and preserve relationships both internally and externally
• Experience working with various geographies and functions
• Exposure to working effectively in an ambiguous environment
• Strong communication skills including the ability to deliver crisp, concise verbal and written updates to various audiences
• Display an analytical, problem-solving, and driven mentality

Preferred Qualifications that Set You Apart:

• University bachelor's degree completed or technical careers. (Possible careers: Engineering, Business Administration, Communication, Human Recourses, Accounting, Finance, Marketing, Psychology, Education)
• Project management experience strongly preferred
• Expertise in Account Management and differentiated account treatment strategy.

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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