IS Operations Manager (Run Services)

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This position reports to

IS Service Owner - Run Services

Your role and responsibilities

We're scaling RUN Services, and we need a highly technical, hands-on Operations Manager to ensure our applications run at peak performance while maintaining operational stability, security, and compliance. We're looking for deep technical expertise, backed by real-life examples of how you've been proactive in troubleshooting, optimizing, and improving IT services. You should have strong infrastructure knowledge, be comfortable diving into complex technical issues, and own the execution of operational processes that drive our high-availability and mission-critical applications. If you thrive in fast-paced environments, love solving tough technical challenges, and want to be part of a team shaping the future of IT operations, we want to hear from you! The work model for the role is: #Li-hybrid You will be mainly accountable for: • Owning and managing the operational execution of key applications, ensuring 99.9% uptime and service stability. • Being the go-to technical expert, diagnosing, troubleshooting, and resolving infrastructure and application issues. • Optimizing system performance, proactively identifying inefficiencies and implementing solutions. • Ensuring compliance with ITIL processes, security standards, and corporate policies. • Collaborating with vendors to define SLAs, monitor service quality, and manage technical escalations. • Automating and improving operational processes, making RUN Services more efficient and resilient. • Supporting application onboarding, ensuring seamless transitions into RUN Services. • Monitoring and analyzing KPIs, providing insights and recommendations to improve service quality. This position reports to IS Service Owner - Run Services

Qualifications for the role

• 3 to 5 years of hands-on IT operations experience, managing enterprise applications and infrastructure.
• Strong technical background in cloud (Azure/AWS), Linux/Windows, networking, and databases.
• Proven expertise in troubleshooting, diagnosing, and resolving complex IT incidents and performance issues.
• Deep understanding of ITIL frameworks and service operations (Incident, Problem, Change Management).
• Experience in automation (e.g., scripting, CI/CD, monitoring tools) to streamline operations.
• Ability to work in high-pressure environments, balancing multiple priorities while maintaining service excellence.
• Nice to have: ITIL, Azure, or infrastructure-related certifications.

More about us

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