Service Operations Manager, Marine & Ports

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This position reports to

Americas Service Sales Manager

Your role and responsibilities

This position is ideally suited for a self-driven operational manager with a strong technical focus. The successful candidate will take ownership of all operational aspects within the Marine and Ports Service unit. Reporting to the Service Manager, Marine, you will be a critical pillar in our small and dynamic team. Your Responsibilities • Manage all operational aspects of the marine and ports service unit; starting with the hand-over from sales until successful completion of the project. • Lead the execution of small to medium-size service projects and ensure that all related activities are performed in accordance with ABB policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments. • Monitors and controls project financials, overseeing project invoicing status. Identifies, and manages project risks, and ensures that all opportunities are identified and pursued. • Runs the day-to-day Service execution of sales orders to ensure profitable growth and improvement of Service productivity. Ensures consistency in quality and customer satisfaction. • Manage a team of dedicated field service engineers and project managers. Ensures that the area of responsibility is properly organized, staffed and directed. • Enforces a Service safety and integrity culture throughout the Service organization. • Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. • Supports Sales resources in business development phase, tender preparation and customer meetings. Drive Service growth. • Occasionally supports as FSE Field Service Engineering Representative executing maintenance activities, troubleshooting, and resolving the customers' operational problems and optimizing the performance of their equipment.

Qualifications for the role

• Excellent oral and written communication skills.
• Available to travel >20% time.
• Bachelors' degree and 10 years' marine industry experience.
• High level of technical know-how in Marine service industry, preferably marine drives and automation systems, AC and DC power systems.
• Customer Focused
• Ability to self-learn and operate autonomously.
• Manage ABB's internal tools.
• Thrives in a small, fast-paced team with flat organizational structure.
• Self-driven and able to work independently with minimal oversight.
• Is resourceful and can proactively seek out information needed to complete tasks and activities.
• Committed to continuous learning / profession development and keen to undertake new and challenging projects.
• Is detail oriented in their work.
• Works in accordance with ABB procedures using applicable tools during the proposal process.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.