The Vacancy

We are looking for an experienced Gas Operations Manager to lead our gas safety and compliance services. This is a key role within our organisation, ensuring that all gas related work is delivered safely, efficiently, and in line with regulatory requirements.

As the Duty Holder for our Gas Safe Registration, you will oversee the management of gas servicing, repairs, and installations across our portfolio, which includes approximately 17,500 domestic properties and 40 commercial or communal sites. You will also be responsible for managing a budget of around £3 million and leading a team of supervisors, inspectors, and technicians.

About the role

You will be responsible for delivering a compliant and cost-effective service, ensuring that all work meets regulatory standards and aligns with our policies. This includes:

• Managing a team of direct labour operatives and external contractors

• Overseeing domestic, communal, and commercial gas heating and hot water servicing, repairs, and installations

• Ensuring compliance with health and safety regulations, including Gas Safe requirements

• Monitoring performance, productivity, and quality assurance across all gas-related workstreams

• Managing budgets and ensuring value for money in service delivery

• Providing technical support and guidance to colleagues and contractors

About you

To be successful in this role, you will need:

• At least two years' experience delivering gas-related services in a social housing setting

• Experience as a Gas Safe Registration Holder or Duty Holder

• Strong financial management skills, with experience managing budgets and forecasts

• Experience managing contractors and ensuring high-quality service delivery

• A recognised health and safety qualification, such as NEBOSH, IOSH, or SMSTS

• Excellent communication skills, with the ability to produce reports and engage with stakeholders

Desirable qualifications

• ACS accreditation and Gas Safe Registration for domestic and commercial elements

• Level 4 VRQ in Gas Safety Management in Social Housing

Location/Area of Work: This role is based out of our High Wycombe office but covers a wide area, specifically targeting postcode patches including Buckinghamshire, Bedfordshire, Berkshire, Cambridgeshire, Hertfordshire, Oxfordshire, and surrounding regions.

We are looking for someone who is passionate about building safety, has a strong work ethic, and takes a flexible approach to their work. If you are ready to take on this challenge, we would love to hear from you.

Further Information

For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

Please click for more...

• Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.