At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Business Manager - E2E

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role and Responsibilities

• Implements the global and local business strategy and ensures business development in the area of responsibility.
• Develops proactive strategies/initiatives to increase business profits, customer satisfaction and operational effectiveness, and managing resources and competences.
• Ensures profitable business growth through development of performance targets and leads the Service unit to achieve targets.
• Evaluates the market opportunities and decides appropriate commercial activities on service portfolio to capture the opportunities.
• Drives productivity, delivery performance and cost optimization.
• Delivers operational/project targets (e.g. OTD, lead time, quality, ease of doing business, etc.) to improve net promoter score (NPS).
• Develops a customer centric and continuous improvement culture. Improves service technology, competence, field engineering tools and capabilities, business processes and procedures in line with the business strategy.
• Drives the business growth in tight collaboration with peers from local business lines and global Customer Service management team.
• Ensures Health, Safety and Integrity as a license to operate with adequate processes and controls and sharing functional best practices and lessons learned across the organization.

Qualifications for the Role

• Bachelor's degree or higher with 10+ years of experience in the automation industry, 8+ years of experience in leadership role
• Sound financial business understanding, experience in P&L responsibilities
• Commercially savvy in service business
• Demonstrated leadership abilities
• Proven and strong communication, influencing, stakeholder management and change management skills
• Fluency in both Chinese and English, and ability to work in a multi-cultural environment

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

www.abb.com/robotics

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.