Global Quality Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Global Engineering Manager

Your role and responsibilities

You will lead the Customer Centric end-to-end Quality management process across all value steps of Engineering Delivery Platform services, across all locations in Czech, India, and China. Spans from our suppliers to engineering delivery platform locations through our service catalog in close collaboration with BLs and platforms to secure the right balance between prevention and swift resolution. This position is a replacement for parental leave Will you join us? Job description: 1. Define and Implement the Quality strategy • Develops and deploys Business Quality Improvement Plan, in line with the Engineering Delivery Platform and Operations strategy by engaging with the Business Lines and Engineering Delivery Platform (EDP) functional leaders to secure full engagement and buy-in of the ecosystem. • Set EDP Quality vision and purpose within the framework of Robotics CQE strategy. • Implement QMS, get sites ISO certified • Support RARO customer support development and deployment 2. Drive continuous improvement • Develops and deploys widespread Quality skills development to create a capable systematic problem-solving culture at all levels in the organization. • Responsible for creating a RA EDP Quality organization 'blueprint' for deployment across all dimensions of the organization. 3. Improve operations • Develops a strong Quality Culture across the RA EDP • Secures the customer quality experience is at the center of all we do from new product and application development to project engineering & management through production and application, system components technical support services. • Drastically changes the way we treat our customers with a real sense of urgency and care for our customers independent from where in the organization. • Develops seamless efficient end-to-end issue resolution processes starting with the customer and ending with the customer. • Deploys the APQP process within our New Product and application development process and promotes the usage of L6S toolbox across the organization. • Revisits and improves our RA EDP Quality dashboard including target setting and period reporting • Process coordinator for RA EDP's CCRP cases. 4. Communication and transfer of knowledge • Coordinates and develops an effective management cycle with a periodic review process of key Customer Quality issues • Manages regular communication forums across RA EDP's Quality network • Organize global best practices, problem-solving and lessons learned sharing to ensure efficient Quality governance, assurance, and transparency (Ops newsletter). • Organizes and manages the issue escalation process 5. Deliver results • Shares accountability with the EDP management team for the delivery of overall EDP Quality objectives and targets achievement. 6. Safety, Customer and Stakeholders • Promotes Safety, Customer (NPS), and Stakeholder (OPQ) requirements and feedback as key drivers for all Quality improvement activity. 7. People leadership and development • Functional manager for all EDP Quality teams. • Ensures, with the support of HR, that the EDP Quality teams are properly staffed, developed, organized, and empowered to enable effective leadership, support, and coaching on Quality improvement projects. • Provides input to the PDA review process and supports local Engineering Delivery Platforms in annual objectives/target setting. • With HR, drives functional competency assessments in order to develop adequate training for quality professionals across our business

Qualifications for the role

• Requirements:
• Strong experience minimum 10 years Quality Management experience in an industrial environment with a strong Quality Culture
• Demonstrated leadership abilities with proven advanced Quality competences
• Ability to lead remote teams and strong collaborative abilities
• Strong, well-developed communication, influencing, coaching, and leadership skills - A change agent
• Solid understanding of some of the key markets we serve and the right customer centricity and sense of urgency. Ability to engage in and solve complex problems and face critical customers when escalations
• Fluency in English
• Flexible for traveling

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory