JOB DESCRIPTION

At M/D Totco, we provide Downhole Broadband Solutions that revolutionize drilling and well completion with high-quality data from tools in the BHA and along the drill string. We are seeking a dedicated Service Quality Manager (SQM) to join our team and uphold the highest standards of service quality.

DUTIES & RESPONSIBILITIES:

Quality Management System

• Develop, update, and implement local and operational procedures to align with NOV QMS.
• Stay current with industry and NOV QMS updates through continuous review of new publications.
• Actively maintain and enhance the QMS system, driving improvement initiatives.

Incident Management

• Report, investigate, and follow up on Non-Conformance Reports (NCRs) including field incidents, delivery/supplier NCRs, and corrective/preventive actions from audits and customer concerns.
• Conduct root cause analysis for incidents requiring corrective action.
• Create and disseminate service quality alerts detailing issues, risks, and corrective actions.
• Collaborate with other departments to address customer concerns and feedback, ensuring timely resolution.

QMS Implementation

• Facilitate team efforts to establish and monitor customer-supplier relations.
• Maintain quality metrics for suppliers, conduct audits, and manage waiver requests.
• Ensure compliance with customer requirements, government legislation, and internal procedures.
• Oversee internal and external Quality Audits for assigned facilities.
• Lead regular internal audits, facility quality meetings, and follow up on quality metrics and objectives.
• Manage Quality Risk Assessments and changes related to quality aspects.

General

• Provide training and guidance on quality standards and best practices.
• Execute tasks in compliance with company procedures, HSEQ standards, and best practices.
• Perform other duties as required by business needs and line manager directives.

Who are you?

• Work independently and collaboratively on Service Quality issues.
• Exhibit strong collaborative skills and professional motivation.
• Demonstrate structured, independent work habits.
• Exercise good judgment with incomplete information and tight deadlines.
• Allocate time effectively to complete tasks.
• Define, work within, and improve business processes with sound judgment.
• Proficient in Microsoft applications and computer literacy.
• A candid team player who collaborates to solve problems.
• Strong customer focus (internal/external).

Qualifications

• Bachelor's degree in Engineering, Quality Management, or equivalent experience in a Quality role such as Quality Engineer or Quality Manager.
• ISO-9001 Internal Auditor or Lead Auditor certification is desirable.
• Knowledge of ISO9000, ISO9001, ISO9004, ISO19011, and other QA standards.
• Preferred experience with oil & gas quality management systems, such as API Q1 and Q2.

Join us at M/D Totco and be a part of a team dedicated to delivering exceptional service quality in the oil and gas industry.

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ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.