eCommerce Business Analyst

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

IS Project Manager

Your role and responsibilities

ABB Shop, our eCommerce platform for ABB Motion, is focused on delivering a superior customer experience. By providing a one-stop shop for ABB's customers, we're enabling seamless, high-quality interactions throughout the buying journey. Our eCommerce priorities center on increasing adoption, enhancing productivity, and driving additional growth. The eCommerce Business Analyst will play a critical role in the fast and successful global expansion of ABB Shop, reaching over 50 countries and multiple divisions. ABB Shop leverages Adobe Commerce, and this role will be pivotal in modeling and coordinating demand planning, as well as engineering requirements for our global B2B eCommerce deployment. Working closely with both internal and external partners, the Business Analyst will drive capabilities that align with ABB Shop's vision and business goals. With this role, the key responsibilities will be the following: Define and communicate a clear product vision and strategy that aligns with ABB's overall business objectives. Develop and maintain a strategic product roadmap, focused on customer needs, market opportunities, and competitive dynamics. Collaborate with senior leadership to prioritize initiatives based on business impact and strategic alignment. Make data-driven decisions to optimize platform capabilities, considering factors like revenue potential, customer needs, and technology trends. Regularly assess platform health, including product performance, market fit, and competitiveness. Manage the product lifecycle end-to-end, ensuring products meet quality, cost, and delivery targets. Gather and analyze comprehensive stakeholder needs through interviews, workshops, surveys, and brainstorming sessions. Ensure ABB Shop maintains a competitive edge with capabilities that enhance functionality and user experience across the platform. Partner with the eCommerce delivery team (operations, support, and development) to define clear requirements and execute work plans for new features and enhancements. Communicate product strategy, priorities, and progress transparently across all stakeholders, balancing competing priorities for maximum impact.

Qualifications for the role

• Bachelor's or Master's degree in Business, Computer Science, or a related field.
• Expertise in B2B commerce applications, ideally within Adobe Commerce or similar eCommerce platforms.
• Experience interacting with customers to identify needs and develop solutions.
• Ability to clearly articulate complex ideas to both technical and non-technical stakeholders.
• Eager to stay updated on the latest technology trends, including personalization technologies, cloud platforms, and AI.
• Proven skills in managing the time, quality, and budget of a product roadmap.
• Excellent communication, interpersonal, and analytical skills.
• Passion for creating customer value and delivering impactful products.
• Experience in change management projects is a plus.
• 3-5 years of experience in a multinational/corporate environment.
• Fluent in English.

More about us

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world's industries outrun - leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory