Our client a Global Oil and Gas Operator in Perth are currently seeking a Regional Dispatch Coordinator to join them for a 6-month contract.
Duties and Responsibilities include, but are not limited to:

• Proactively manage non-delivered product, stock returns, courier & regional transport requests in conjunction with 3PL carriers and warehouses
• Ensure carrier has sufficient information to schedule deliveries including stock returns ensuring Chain of Responsibility and Fatigue principals and service level agreements are observed
• Proactively manage & maintain relationships with all key stakeholders
• Ensure all required paperwork and administration duties are completed in a timely & accurate manner that comply with current policy & procedures , HSSE, quality & environmental requirements
• Liaise with Sales, warehouse, transport providers to resolve urgent or critical customer requirements
• Arrange stock returns for non-delivered product and monitor customer-initiated stock returns ensuring KPI’s are met
• Identify any delivery inhibitors, incorrect delivery details or customer master detail to minimise customer impact
• Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
• Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service
• Ensure trips are processed with correct delivery volumes to customers. Ensure trips generate correct carrier payments.
• Liaise with Customer Service, Sales, Warehousing, Global Supply Chain & carriers to resolve any critical customer requirements

Key Skills and Experience Required:

• Experience within logistics and or transport industry is a must
• Demonstrated experience in a customer service environment is desirable
• Demonstrated excellent organisation/time management skills
• Demonstrated capability in problem solving techniques
• Demonstrated focus on HSSE requirements and knowledge & compliance to policies & procedures.  Demonstrated Chain of Responsibility and Fatigue management knowledge
• JDE & SalesForce system experience preferred
• Team player who contributes to creating a motivated team environment
• Attention to detail, strong verbal and written communication skills
• Ability to work autonomously
• The Plant based team in North Fremantle Western Australia, including manufacturing, warehousing and dispatch staff. 
• Your direct line manager and wider team are based in Melbourne Victoria. 
• You will be working face to face with drivers as well as navigating the plant observing all OH&S rules. 
• The sales team will also be one of your major stakeholders.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.