CCL Global is recruiting for an IT Support Analyst to join a leading energy company in Libya. This is a full-time, on-site role supporting both office and field operations, offering the chance to work with advanced technologies and dynamic teams in a fast-paced environment.

Key Responsibilities

• Identify, troubleshoot, and resolve complex software, OS, and hardware issues for desktops, laptops, printers, mobile devices, and phones.
• Install, configure, and maintain IT equipment and end-user environments.
• Provide hands-on support for Windows PCs, laptops, tablets, and mobile platforms.
• Support and manage Microsoft 365 and other Microsoft cloud-based services.
• Develop workarounds and solutions to improve user experience and system reliability.
• Assist with hardware and software evaluation, procurement, and standardization.
• Maintain software inventory and ensure licensing compliance.
• Coordinate with vendors for IT equipment delivery, setup, and deployment.
• Ensure integration of desktop environments with core IT systems (servers, email, conferencing, validation).
• Create and maintain technical documentation and setup procedures.

Profile

• Bachelor’s degree in Computer Science, IT, or a related field.
• 5+ years of IT experience, with at least 3 years in enterprise/corporate IT support.
• Strong troubleshooting experience with Microsoft Windows 10/11 and endpoint configurations.
• Solid understanding of IT infrastructure: Cisco networking, Meraki/Ubiquiti wireless, Dell hardware.
• Experience with VMware vSphere or similar virtualized environments.
• Excellent English communication skills, both written and spoken.
• Proven ability to deliver high-quality customer-facing IT support.
• Skilled at managing multiple technical support tasks independently.
• Proactive, self-motivated, and customer-focused.
• Able to explain technical concepts to both technical and non-technical users.

Preferred Certifications

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)

Behavioral Attributes

• Energetic, enthusiastic, and positive attitude.
• Professional, accountable, and acts with integrity.
• Reliable and responsive to team needs.
• Able to manage multiple priorities and deadlines under pressure.
• Works independently with strong ownership of tasks.
• Curious, proactive, and solutions-oriented.
• Committed to continuous improvement and personal development.

Requirements

• Willingness to work extended periods in field operations locations.
• Full-time, Sunday to Thursday schedule; occasional extended hours may be required.
• Accommodation and transportation provided as per company policy.
• Three-month probation period.